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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Newark, DE (Onsite)
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Customer Service Representative
BCforward
Newark, DE (Onsite)
Contractor
Customer Service RepresentativeBCforward is currently seeking a highly motivated CSR Customer Service Representative for an job opportunity located in Newark, DE 19713
Position Title: CSR Customer Service RepresentativeLocation: Newark, DE 19713
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 Months Contract with possible extension or possible Conversion to FulltimePay Rate Range :$25.00 to $26.00 per hour on W2.Onsite - In office 5 days a week
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Responsibilities:
Duties include:
Qualifications
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Position Title: CSR Customer Service RepresentativeLocation: Newark, DE 19713
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 Months Contract with possible extension or possible Conversion to FulltimePay Rate Range :$25.00 to $26.00 per hour on W2.Onsite - In office 5 days a week
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Responsibilities:
- Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments.
- We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.
Duties include:
- Receiving inbound calls
- Understanding call requests, problem solving as needed, and routing if required per client profile
- Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.
- Sending forms via mail, fax, and email to participants
Qualifications
- Previous call center experience a plus but not required.
- College degree required.
- Demonstrated proficiency in Word, Excel, internet, and email.
- Highly motivated, self starter who can complete functions with little supervision.
- Strong organization/time management skills &ability to prioritize.
- Ability to function well in a high volume environment & multi task.
- Adapts well to change and is a team player- ability to achieve both individual and group goals.
- Must have excellent communication skills & telephone etiquette with customer service focus.
- Excellent attendance record required.
- Must be willing to work overtime when necessary.
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 241224 when responding to this ad.
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