Customer Service Representative

Job Title: Customer Service Representative

Location: (Phoenix, Arizona 85007)

Duration: Temp - 12 months

Pay Range: $17/hr $18/hr (W2)

Job ID: 372123

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have strong experience in high-volume customer support, conflict de-escalation, and cash handling and a proven ability to deliver accurate, courteous service while meeting production goals in a fast-paced environment.

Responsibilities:

• Provide in-person customer assistance and resolve inquiries with professionalism and care.
• Apply conflict de-escalation techniques and deliver timely resolutions.
• Perform accurate cash handling and 10-key data entry while maintaining confidentiality.
• Use PC, Windows, Internet, and Google Suite tools to research, document, and process customer requests.
• Meet or exceed defined production and quality metrics in a high production setting.
• Follow LEAN concepts and continuous improvement practices to improve workflows.
• Work autonomously and collaborate within a team while upholding confidentiality standards.

Required Skills & Qualifications:

• Proficiency with PC in a Windows environment, Internet, and Google Suite (Gmail, Sheets, Docs, Drive).
• Keyboarding/typing at least 40 wpm and 10-key proficiency.
• Demonstrated conflict de-escalation and resolution skills.
• 2+ years of experience in a customer service role. (Required)
• 1+ year of experience in a high production environment. (Required)
• Experience with cash handling. (Required)
• Ability to clear background screening, including Arizona tax compliance verification and FBI level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to handle confidential information appropriately and communicate with internal and external stakeholders.
• Analytical problem-solving skills, including data gathering, synthesis, root cause identification, and option analysis.

Preferred Skills:

• Experience with Continuous Improvement, Six Sigma, and/or LEAN practices.
• One or more years working in a high production environment beyond the minimum.
• Bilingual in English and Spanish.

Additional Details:

• 100% Onsite.
• Onsite interviews. Candidates must be available to interview onsite.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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