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Job Requirements of Care Management Support Coordinator II:
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Employment Type:
Contractor
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Location:
Sacate, AZ (Onsite)
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Care Management Support Coordinator II
Position Title: Care Management Support Coordinator II (Remote) Locations: Remote - WA, OR, AZ, NV, TX, OK, KS, NE
Anticipated Start Date: 2/24
Expected Duration: 3 months
Job Type: Contract to Hire
Timings: Monday- Friday 8am-5pm PST or MST
Pay Rate: $25.00/hr. on W2.
Need: Bilingual Spanish with Previous 2 yrs healthcare experience and Sales Background.
Job Description:
Role Overview
Provides administrative support for care management activities, including conducting outreach, handling inbound calls, and coordinating service schedules. Acts as a primary contact for members, providers, and staff, addressing inquiries, resolving issues, and ensuring accurate documentation of member records in compliance with state and regulatory requirements.
The position is a fast-paced, production-driven role in a Call Center environment supporting the Care Management Team for the California market. The primary focus is on making outbound calls to existing members to discuss their care and medical needs, encourage enrollment in the Care Management program, and achieve specific production and sales goals.
Day-to-Day Responsibilities
- Make a minimum of 60 outbound calls per day to existing members.
- Engage members in discussions about their care/medical needs, highlighting the benefits of the Care Management program.
- Present a persuasive and professional sales pitch to enroll members into the program.
- Educate members about the program's value, addressing their concerns or questions.
- Successfully enroll members into the Care Management program, ensuring all necessary information is captured.
- Accurately enter member details and enrollment data into True Care and other relevant systems.
- Navigate multiple systems simultaneously to retrieve and input member information.
- Utilize basic Excel functions to create or update reports for tracking calls, enrollments, and performance metrics.
- Handle various types of calls as the business needs evolve, maintaining flexibility in the role.
- Support additional business initiatives or program changes as required.
Performance Expectations & Metrics
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Production Goals:
- Maintain high call volume (minimum 60 calls/day).
- Achieve enrollment targets by successfully signing up a significant number of members into the program.
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Quality Metrics:
- Ensure all interactions meet quality and compliance standards.
- Maintain professional communication while delivering consistent and accurate information.
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Adaptability:
- Demonstrate the ability to adapt to changes in call types or business requirements.
Required Skills/Experience:
Preferred Skills/Experience:
Preferred Qualifications & Background
Ideal Candidates:
- Call Center Experience: Previous experience in a high-volume, fast-paced call center environment.
- Sales Experience: Background in outbound sales or customer-facing roles where persuasive communication and meeting sales targets were critical.
- Healthcare Experience: Familiarity with healthcare systems, programs, or member-facing roles in a healthcare setting.
- Customer Service Representative (CSR)
- Call Center Representative
- Sales Representative (Outbound)
- Patient Care Coordinator
- Member Services Specialist
Key Skills Required
- Persuasive Communication: Ability to present compelling arguments and drive member enrollment.
- System Navigation: Comfortable working with multiple systems and ensuring accurate data entry.
- Adaptability: Open to changes in call types or priorities based on business needs.
- Time Management: Efficiently handle high call volumes while maintaining quality.
- Basic Excel Skills: Knowledge of spreadsheets for data entry and reporting.
This role offers a dynamic, target-driven environment ideal for candidates with a blend of healthcare, call center, and sales experience who thrive on achieving measurable outcomes.
Benefits:
BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 234925 when responding to this ad.