Usability Researcher 3

BCforward is currently seeking a Usability Researcher 3 in Redmond, WA 98052

Position Title: Usability Researcher 3

Location: Redmond, WA 98052 (Remote; Must support PST)

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration:6 months (Extension through full 18-month engagement. PO will be extended quarterly)

Job Type: [FULL TIME] (>%3D40 HRS WEEKLY)], [CONTRACT], [ONSITE]

Pay Range: $55/hr. - $60/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Top 3 Hard Skills Required + Years of Experience

****Portfolio required with resume****

Job description:

Summary:
Overall requirement/responsibilities:
Work with the UX Research team on Azure Data products and services including analytics particularly around data integration, data modeling, data visualization, and data/insight consumption. We're in need of someone who can help with running all types of studies, including interviews, needs gathering, journey maps, concept testing, usability, surveys, and a user feedback program. As a plus, this person can also help analyze quant data and derive insights through advanced statistical analysis.

Position description:
* A minimum of MA/MS in HCI, Cognitive Psychology, Experimental Psychology, or other related fields.
* 3-5 years hands-on experience conducting UX research.
* Ability to run all types of studies from end to end.
* Ability to analyze research data (both qual and quant), write up and present rich findings simply and clearly to influence product design and direction quickly and effectively.
* Experience conducting research in a highly technical space (e.g., data warehousing, data integration, data engineering, data governance, data visualization) desirable but isn't a must. Helpful to have a technical field of study in academic or job history.
* If no prior experience in conducting research in a highly technical space, must possess an aptitude for technical complexity and a willingness to learn with a demonstrated ability to quickly ramp up on a technical domain/user base.

Additional clarifications:
* Looking for somebody who can help with the load of routine asks from the FTE researchers. The studies might be designed by the FTE researchers and executed by the vendor researcher or they might be designed and run by the vendor researcher end-to-end.
* Looking to avoid candidates whose core experiences are on the market research side as those are different skillsets that don't transfer smoothly into UX/design research.
* Preference on some product focused research.
* Preference on Stats experience: Advanced statistics knowledge such as regression, clustering, class analysis, etc.

Other qualities:
* Bias for action
* Appreciates qual and quant
* Agile and can go quickly with usability studies
* Can handle some responsibilities around: experimental design, survey programming, data analysis using multivariate statistical analysis, generalized linear models
* Insight storytelling through data visualization

About the team:
* This person will be the 4th member of our product research team.
* In terms of stakeholders, the researcher is typically working closely with researchers and sometimes with other roles including Design, PM, and Engineering.

Tools you may use on the projects:
* Usertesting, Userinterviews, Qualtrics, Teams, Power BI.
* Having experience with survey tools is helpful especially programming advanced survey flows with logic.
* In terms of Azure Data tooling, having prior knowledge/experience and/or passion about data-where it comes from, how it is processed, big data, storage, etc. would be highly desirable given our product space! Relevant awareness of but not necessarily deep usage of tools that include Power BI, SQL, Azure, AWS, Google Cloud, Data processing scripting in Visual Studio or other coding environment, or any other tools along the data lifecycle.
* Experience conducting research with technical people is highly desirable.

This is an exciting opportunity because
* Opportunity to work on a small but mighty team with diversity in background and workstyles.
* Using research to refine and enhance the product experiences.
* A team with like-minded people who value growth mindset to try out new methods and new approaches to grow and learn.

Candidate Requirements
* Years of Experience Required: 5+ overall years of experience in the field.
* Degrees or certifications required: Master's degree is required to be eligible for this role.
* Disqualifiers: Candidates with only marketing experience will not be eligible for the role.
* Best vs. Average: The ideal resume would someone with strong problem-solving skills, is creative, and has the ability to be flexible identifying which kind of method(s) fits the question. Somone who has a good understanding of technical space and is comfortable dealing with people who are consuming data in a technical manner. This person is not required to have a technical background, but they must be comfortable with the terminology to collaborate and generate insights. Somone who has an analytical mind, who can easily spot the insights across multiple research efforts.
* Performance Indicators: Performance will be assessed based the ability to ramp up quickly on a fast pace team, can work independent, quality of writing, and turnaround time.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234411 when responding to this ad.