Help Desk Support Specialist Onsite

BCforward is currently seeking a highly motivated Help Desk Support Specialist Onsite Job for an opportunity in Eden Prairie MN

Position Title: Help Desk Support Specialist Onsite

Location: Eden Prairie MN

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 - Months (Part-Time)

Job Type: Contract

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

Innovative, collaborative company with a professional but family feel atmosphere is looking for a Help Desk Support Specialist. This position is primarily responsible for maintaining all desktops and laptops. Included in the daily responsibilities are to respond to the user needs to help them remain productive in the most efficient manner, respond to Help Desk tickets, move equipment, install hardware and software, troubleshoot issues, and complete tasks associated with small and large projects. It is full-time hours with hybrid model working in Eden Prairie.

Job Responsibilities
* Troubleshooting end user desktop hardware and software issues; Responsible for communicating to the end-user community with technical solutions when applicable
* Understands scope, priority and timelines of assigned work; Demonstrates the capability to absorb new responsibilities; Complete tasks associated with large and small projects
* Manages own workload to deliver quality deliverables that meet requirements; Communicates to supervisor status of assignments; Notifies supervisor of issues that impact productivity or ability to meet expectations
* Follows established processes and procedures in completing assignments; Follows standards/uses standard toolsets
* Identifies opportunities to improve existing conditions and processes
* Follows industry best practices and complies with standards for installation and customization
* Monitors Help Desk tickets and supports users and offshore agents
* Responsible for installing various software on Dell laptops including Windows 10 operating system and Office suites; Helps to identify if software is compatible with operating systems
* Responsible for onboarding new users and configuring systems
* Presents a positive supportive attitude toward clients and co workers; Mentors co-workers and interns on day to day service desk operations
* Demonstrates the ability to improve processes, implement automation, suggests recommended technologies to meet business requirements; Help determine technical solutions and research new products that will reduce man hours

Required Education and Experience
* High School or equivalent; College preferred
* 2+ years industry experience in Service Desk Operations
* Basic knowledge of incident ticketing systems
* Experience with Microsoft Windows operating system, Microsoft Office, printers, Dell laptops
* Conceptual understanding of network infrastructure and topologies

Preferred Education and Experience
* Microsoft certification or College degree in related field of work

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228874 when responding to this ad.