Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support for an opportunity in Maplewood, MN.

Position Title: Field Technical Support

Location: Maplewood, MN

Anticipated Start Date: 6th - May - 2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ months contract

Job Type: [FULL TIME (>%3D30 HRS WEEKLY), [CONTRACT/TEMP TO HIRE/PERM], [Onsite]

Pay Range: $20.39/hr - $26.69/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description:
Key responsibilities:
1. Replace consumables
2. Clear paper jams
3. Assist customers with overview of device functionality
4. Report dissatisfaction to GCSM
5. Assist in manual collections for manual devices

1. Manage all incoming 3M-OXP tickets (MPS program printer tickets)
2. Place and dispatch MASE service calls
3. Update 3M Service now with status on escalations
4. Manage all incoming IMAC requests
a. Forward OXP IMAC ticket to CSM
b. Add ticket to IMAC CO template including three cost centers for each asset including old site, new site, idle, NB; IDLE never pays for device
c. Create SRF (Shipping Request Form) to send to carrier
d. Populate CO template with move data (three templates)
e. Approve SRF and carrier shipment
f. Coordinate pickup and ship and reception of moved device
g. Coordinate installation at destination site

5. Manage Idle inventory
6. Repair and prepare for redeployment of idle devices
7. Non Reporting Device (NRD) resolution via WJA and EWS (coordination with site IT)
8. Change Order Loading

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221706 when responding to this ad.