Program Manager III

Program Manager IIIBCforward is currently seeking Program Manager III as a Remote opportunity!! Position Title: Program Manager IIILocation: RemoteAnticipated Start Date: 4/20/2025Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12+ MonthsJob Type: Contract (>%3D40 HRS WEEKLY)Pay Range: $50 - $60/HRPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Title: Program Manager IIIDuration: 12 - Months contractLocation: Remote Summary:Knowledge Management Program ManagerA Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience. Job Responsibilities:

• Sometimes authors edit and standardize materials prepared by others, ensuring consistency and quality.
• Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.
• Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.
• Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success
• Partner across GOLO to help develop performance support solutions.
• Monitor and measure impact of outcomes.
• Content Management: Collaborate with cross-functional partners to ensure accurate and timely content updates meet all knowledge governance standards (example: meet template requirements).
• Knowledge Change Management: Review incoming new and change requests, copy edit or create knowledge assets, implement feedback, and ensure all actions are communicated to requesters and documented within work management tools.
• Project Management: Review and execute project requests with cross-functional partners. Projects will often vary in scope, size, and speed. Adaptability and flexibility is required.
• Knowledge Feedback Management: Review, triage, and resolve customer support agent feedback. This includes answering clarification and frequently asked questions, correcting grammar/spelling errors, etc.

Skills:

• Strong verbal and written communication
• Ability to partner and deliver results across multiple teams and leadership levels.
• Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders
• Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences
• Ability to Find ways to apply knowledge strategies across many workflows, while meeting specific needs for regions and industries, including tech solutions.
• Ability to Manage many projects at once, prioritizing based on business needs and impact.
• Navigate uncertainty, finding creative solutions and options to drive the business forward.

Education/Experience

• Bachelor's degree required.

Preferred Qualifications

• Established record of strong project ownership, project management, and self-direction
• Experience or familiarity with delivering programs through outsourced vendor partners
• Experience working with or in support of diverse communities
• Knowledge Management experience

About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237637 when responding to this ad.

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