IT Systems Engineer

IT Systems Engineer

BCforward is currently seeking a highly motivated IT Systems Engineer for hybrid Position in Rochester, MN

Position Title: IT Systems Engineer

Location: Rochester, MN

Anticipated Start Date: [06/15/2025]

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Contract Duration: (12 MONTHS)

Job Type: Contract - (Hybrid)

Pay Range: $40- $44/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

[JOB DESCRIPTION]

We're seeking a specialist to provide Tier 3 support for Microsoft Outlook and assist Exchange admins with email flow troubleshooting. The role focuses on diagnosing and resolving client-side, optimizing client configurations, and guiding end-users on best practices for our 90k+ staff members. Familiarity with basic PowerShell scripting and modern workplace automation is a plus for streamlining repetitive tasks and improving ticket-resolution time. Excellent communication skills and proven experience in enterprise M365 environments are a must.

Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Clinic sites. The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The IT Systems Engineer will also be expected to contribute to the design development implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems across; produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality timeliness and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all sites in the support of multiple projects simultaneously.

This individual would primarily support Microsoft Outlook and assist with tasks related to our Hybrid Exchange environment. They would work incidents reported by our 90K+ staff members, often Classic, New Outlook and Outlook on the Web configurations. They engage with our Exchange administrators to troubleshoot mail flow.

Education:

A Bachelor's degree and training/experience in IT technology; OR an associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large complex organization

Required:

-Background supporting Microsoft Outlook

Preferred:

-PowerShell

-Power Automate

-ASP web development

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Interested candidates please send resume in Word format Please reference job code 239395 when responding to this ad.

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