Commercial Application Support Business Analyst (1076)

Job Title: Commercial Application Support Business Analyst (1076)

Location: 4910 Tiedeman Road, Brooklyn, OH

Duration: Contract - 4 months

Pay Range: $28/hr (W2)

Job ID: 373722

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Commercial Application Support Business Analyst to join our team. The ideal candidate will have strong experience in operational process analysis, data mining, reporting, and application support and a proven ability to prioritize stakeholder requests, resolve production issues, and deliver measurable operational improvements.

Work Arrangement:

• Onsite, 5 days per week.
• Possible future transition to a hybrid schedule with at least 2 in-office days per week, based on role requirements and performance.

Screening Questions (submit responses with resume):

• What would you expect a typical day to look like as a system business analyst.
• Where do you see yourself in 5 years.
• What type of work do you enjoy and thrive at completing.

Responsibilities:

• Analyze and improve operational and operational support processes under the guidance of leadership.
• Assist in identifying and implementing operational improvements that drive measurable benefits such as revenue growth, expense reduction, and enhanced client experience.
• Develop reporting and metrics to measure process performance and effectiveness.
• Maintain awareness of industry trends and practices in Operations, Risk Management, and Compliance.
• Support resolution of business-critical operational or technology issues, including impact analysis, root cause analysis, cross-business impact, and solution recommendations; communicate clearly to end users and stakeholders.
• Mine data from primary and secondary sources, including complex joins across multiple datasets.
• Support application changes, upgrades, issue remediation plans, and 2nd/3rd line of defense exams; plan and track tasks to completion.
• Partner with stakeholder groups to prioritize workload and ensure timely delivery.

Required Skills & Qualifications:

• Attention to detail in documenting and implementing requirements.
• Strong organization and analytical problem-solving skills; ability to resolve less-than-straight-forward issues.
• Excellent written and verbal communication; effective change management skills; reliable task ownership.
• Technically savvy with Windows systems, software, and databases; proficiency in Excel and familiarity with Access.
• Experience with Excel and Jira, including managing large data sets, pivot tables, and data visualization/graphs.
• Ability to partner with stakeholders to prioritize, plan, and track work to completion.
• Compliance with corporate policies and procedures; professional, ethical conduct and conflict-of-interest avoidance.
• Performs other duties as assigned.
• Experience level: 3+ years in relevant roles.

Preferred Skills:

• Working knowledge of production application systems supporting internal and external clients.
• Working knowledge of business data analysis techniques and tools.

Education:

• Bachelor's degree preferred, or equivalent experience required.

Additional Competencies:

• Bias for execution and the ability to leverage resources to achieve planned outcomes.
• High accuracy and precision in deliverables.
• Root cause analysis proficiency and solution development across diverse scenarios.
• Basic understanding of risk management and organizational planning concepts.
• Effective collaboration, communication, and influencing across teams and stakeholders.
• Familiarity with back-office operations in banking, including transaction processing and records management.
• Demonstrated alignment with company values and code of conduct.

Physical Demands:

• General office environment with prolonged sitting, face-to-face or phone communication, frequent use of PC/laptop, and occasional lifting of up to 10 lbs.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume and include responses to the screening questions.