Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is looking for Care Management Support Coordinator II (Remote) PST

Position Title: Care Management Support Coordinator II (Remote)

Locations: REMOTE - PST (NO California candidates are applicable)
Anticipated Start Date: 04/07
Expected Duration: 5 Months
Job Type: Contract with possible extension
Shift: 8 AM - 5 PM PST (No Overtime)
Requirement: Must be able to work PST hours. California candidates are not eligible due to additional requirements related to pay, schedule, and compliance.
Pay Rate $22.00/hr. on W2
Need: Minimum of 18 months of experience in a health plan or healthcare-related industry AND Outbound Calling.


Job Description:
We are part of Care Management, Shared Services, focusing on Medicare members. Our team plays a crucial role in improving member health by conducting outreach calls to close care gaps and ensure timely preventative visits. Additionally, we assist members in completing their Health Risk Assessments (HRAs) when due.
Purpose of the Team:

• Conduct daily outbound calls to Medicare members to address care gaps.
  
• Assist members with scheduling preventative visits and completing HRAs.
  
• Collaborate with Primary Care Providers (PCPs) to obtain valid contact information when necessary.
  

Typical Day in the Role
Schedule & Expectations:

• Full-time position with structured daily call assignments.
  
• Potential for overtime based on business needs.
  

Key Responsibilities:

• Outreach to at least 30 members daily, totaling 125 per week and 600 per month.
  
• One call attempt per day to the listed number; if invalid, attempt contact through the PCP.
  
• Discuss care gaps, review HRAs, and offer scheduling assistance.
  
• If the member is unreachable, make four additional attempts at different times of the day.
  
• Maintain an audit score of 90% or higher.
  
• Meet the 10-day turnaround time (TAT) requirement.
  
• Accurately document call interactions.
  
• Make 80-100 calls per day.
  

Work Environment & Team Interaction:

• Supportive and collaborative team culture.
  
• Daily chat interactions and monthly virtual meetings.
  
• Consistent performance feedback and goal setting.
  

Why This Role?

• Opportunity to make a direct impact on Medicare members' health and well-being.
  
• Supportive team environment with regular communication and career development opportunities.
  
• Entry-level position with growth potential after one year of full-time employment.
  
• Competitive position in the healthcare industry with meaningful work.
  

Candidate Requirements
Education & Certification:

• Required: High School Diploma or GED (Must be verifiable).
  
• Preferred: N/A.
  

Experience & Qualifications:

• Required: Minimum of 18 months of experience in a health plan or healthcare-related industry.
  
• Disqualifiers: Candidates from California will not be considered per management request.
  

Performance Expectations:

• Daily outreach to 30 new members.
  
• Maintain an audit score of 90% or higher.
  
• Meet the 10-day TAT for follow-ups.
  
• Accurately document call interactions.
  
• Complete 80-100 calls per day.
  

Top 3 Must-Have Skills (Ranked by Importance):

Customer Service - Strong communication and interpersonal skills.

Excel/Outlook Proficiency - Ability to track data and manage communications efficiently.

Medical Terminology - Familiarity with common healthcare terms and concepts.

This role is an excellent opportunity for professionals seeking to make an impact in the healthcare sector while growing their careers within a supportive and mission-driven organization.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236535 when responding to this ad.

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