Document Processing / Eligibility Support Specialist

Document Processing / Eligibility Support Specialist

BCforward is currently seeking a highly motivated Document Processing / Eligibility Support Specialist

Position Title: Document Processing / Eligibility Support Specialist

Location: Phoenix, AZ 85021

Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Extension/Permanent: Yes, based on business impact and performance

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)

Pay Range: $14/hr - $16 /hr on (W2).

We are seeking a detail-oriented Document Processing / Eligibility Support Specialist to assist with reviewing, processing, and managing eligibility-related documents. This role supports accurate data handling, document scanning, and system uploads while ensuring compliance with administrative and office guidelines.

Key Responsibilities

• Review applications and supporting documents for eligibility processing
• Prepare, barcode, scan, index, and upload documents into FAA's Document Management System (OnBase) and/or HEAPlus
• Validate that all documents are scanned and indexed under the correct eligibility type
• Send appropriate notices and emails to applicants
• Update and correct mailing addresses in the system
• Document, scan, and validate returned mail
• Sort and prepare returned mail for scanning and research
• Refer mail and documentation to appropriate personnel as needed
• Follow administrative and office/unit guidelines
• Coordinate with translation services or bilingual staff when required
• Compile data and complete reports accurately and on time

Required Skills

• Strong listening, oral, and written communication skills
• Ability to establish and maintain effective working relationships
• Excellent time management and organizational skills
• Ability to adapt to changing environments and new technologies
• Strong multitasking and prioritization skills
• High attention to detail and accuracy

Preferred Experience

• Experience with computer software programs such as Microsoft Word, Excel, and Google Workspace
• Knowledge of office practices and procedures
• Experience operating terminal/computer systems to input data and review case records

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration

Interested candidates please send resume in Word format Please reference job code 249405 when responding to this ad.

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