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Job Requirements of Business Account Coordinator:
The Business Account Coordinator role is ideal for candidates with a background in customer support, administrative operations, or sales support who enjoy working in a structured, detail-oriented environment. This position requires strong system navigation skills, professional communication, and the ability to manage multiple priorities efficiently.Core Skill Requirements:
Hands-on experience with CRM platforms (preferably Salesforce) for managing customer cases, tracking requests, and maintaining accurate records
Strong email communication skills with a focus on clarity, professionalism, and responsiveness
Basic to intermediate Microsoft Excel skills for maintaining trackers, entering data, and supporting reporting activities
Ability to review and validate invoices, ensuring accuracy and completeness before processing
Experience Requirements:
1–3 years of experience in customer service, account coordination, administrative support, or related roles
Experience working in environments that require high attention to detail and documentation accuracy
Exposure to handling multiple requests, deadlines, and priorities in a structured workflow
Key Competencies:
Detail-oriented with a strong focus on accuracy and quality
Effective time management and prioritization skills
Strong collaboration skills to work with sales teams and internal stakeholders
Proactive approach to identifying issues and escalating when necessary
Ability to follow established processes while also adapting to changing business needs
Additional Attributes:
Customer-focused mindset with a commitment to delivering a positive experience
Comfortable learning and using new systems and tools
Reliable, consistent, and accountable in meeting daily responsibilities
This role is well-suited for candidates looking to grow within customer operations, account management, or business support functions while gaining experience in CRM systems and cross-functional coordination.
Do you meet the requirements for this job?
Business Account Coordinator
Job Title: Business Account Coordinator
Location: Red Wing, MN (Onsite for first 2 weeks of training, then remote eligible)
Duration: Contract - 4 months
Pay Range: $25/hr (W2)
Job ID: 371966
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Business Account Coordinator to join our Customer Experience team. The ideal candidate will have strong experience in Salesforce case management, professional email communication, and basic Excel and a proven ability to manage account requests, ensure invoice accuracy, and maintain timely documentation.
Responsibilities:
- Create and manage Salesforce cases, send emails, and document actions taken.
- Prepare and send professional communications through Outlook to accounts and sales representatives.
- Build and update basic Excel spreadsheets to track activities and data.
- Check and send invoices, validate accuracy, and update system details.
- Respond to account and sales requests in a timely manner and escalate issues when necessary.
Required Skills & Qualifications:
- Proficiency with Salesforce or similar CRM for case creation and documentation.
- Outlook proficiency and ability to compose clear, professional emails.
- Basic Excel skills including data entry and simple functions.
- Detail orientation, accurate typing, and effective time management.
- Strong verbal and written communication abilities.
Preferred Skills:
- Customer service experience.
- Finance or invoicing background.
Schedule & Interview Process:
- 40 hours per week, Monday to Friday, 8:00 a.m. to 4:30 p.m.
- One 30-minute video interview via Microsoft Teams with the hiring manager and next-level manager.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
Email:
Phone:
Job Requirements:
Core Skill Requirements:
Hands-on experience with CRM platforms (preferably Salesforce) for managing customer cases, tracking requests, and maintaining accurate records
Strong email communication skills with a focus on clarity, professionalism, and responsiveness
Basic to intermediate Microsoft Excel skills for maintaining trackers, entering data, and supporting reporting activities
Ability to review and validate invoices, ensuring accuracy and completeness before processing
Experience Requirements:
1–3 years of experience in customer service, account coordination, administrative support, or related roles
Experience working in environments that require high attention to detail and documentation accuracy
Exposure to handling multiple requests, deadlines, and priorities in a structured workflow
Key Competencies:
Detail-oriented with a strong focus on accuracy and quality
Effective time management and prioritization skills
Strong collaboration skills to work with sales teams and internal stakeholders
Proactive approach to identifying issues and escalating when necessary
Ability to follow established processes while also adapting to changing business needs
Additional Attributes:
Customer-focused mindset with a commitment to delivering a positive experience
Comfortable learning and using new systems and tools
Reliable, consistent, and accountable in meeting daily responsibilities
This role is well-suited for candidates looking to grow within customer operations, account management, or business support functions while gaining experience in CRM systems and cross-functional coordination.