Care Management Support Coordinator II - J01003

Care Management Support Coordinator II - J01003

Bcforward is looking for the role Care Management Support Coordinator II in remote.

Job Title: Care Management Support Coordinator II

Location: Remote (must be willing to travel to one of the following cities for occasional trainings or meetings: Tampa, FL; Charlotte, NC; Hazard, KY; St. Louis, MO; Tempe/Phoenix, AZ)
Start Date: August 18, 2025
Pay Rate: $19/hour
Assignment Length: 6 Months (with potential for full-time conversion)
Work Hours:

• Training: 9:00 AM - 5:30 PM ET (3 weeks)
• Post-training: 8:30 AM - 5:00 PM ET, Monday-Friday
• Time Zone Requirement: Must be able to work Eastern Time Zone hours. AZ candidates must adjust for daylight saving time.

Position Overview:

Bcforward is seeking a Care Management Support Coordinator II to support administrative care management functions in a fast-paced, member-focused environment. This remote role is ideal for professionals with healthcare and call center experience who are passionate about helping individuals access the care and services they need.

Key Responsibilities:

• Provide outbound member outreach and occasional inbound support to address care plan needs, service coordination, and education.
• Assist members in connecting to community or health plan resources, promoting a high-quality service experience.
• Explain care plan procedures and protocols to members and providers.
• Support onboarding by sending welcome letters and distributing program educational materials.
• Accurately document non-clinical member records per state and regulatory requirements.
• Identify and refer members to programs addressing Social Determinants of Health (SDOH).
• Navigate multiple systems and applications efficiently to support member care activities.
• Maintain compliance with organizational policies and quality standards.
• Collaborate with cross-functional team members in a supportive, chat-based environment.

Required Qualifications:

• High school diploma or GED.
• 1-2 years of experience in a healthcare-related role (medical office, medical assistant, health plan customer service, etc.).
• 6+ months of experience in a high-volume call center, meeting key performance metrics (e.g., call volume, handle time, quality scores).
• Strong verbal and written communication skills.
• Proficient with navigating multiple software systems and troubleshooting basic technical issues.
• Excellent time management, adaptability, and self-accountability.

Preferred Qualifications:

• Spanish-speaking bilingual candidates highly preferred.
• Prior experience working with member care, community resources, or health plans.

Performance Expectations:

• Top Performers:
• 70+ outbound calls/day with 100% quality score.
• Highly proficient in switching between multiple systems/applications.
• Takes initiative, asks questions, and independently seeks answers.
• Average Performers:
• 60+ outbound calls/day with 90%+ quality score.
• Demonstrates solid basic computer and communication skills.

Interested candidates please send resume in Word format Please reference job code 240725 when responding to this ad.

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