S-SFA Customer Success Representative

S-SFA Customer Success Representative

BCforward is currently seeking a highly motivated S-SFA Customer Success Representative in NYC, NY

Position Title: S-SFA Customer Success Representative
Location: NYC, NY
Anticipated Start Date: May 1st 2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 7+ Months with Potential for Conversion
Job Type: FULL TIME (>%3D40 HRS WEEKLY), [Contract], [Hybrid]
Pay Range: $45.00 - $47.44/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Scope is roughly:

• Manage SFA/REACH projects to support customer contract/file submission prior to onboarding, including contract review
• Meet with / white glove service S-SFA/REACH host accounts for any/all inquiries about their accounts or services
• Understand and communicate SFA/REACH eligibility requirements to prospective customers
• Communicate with internal teams specific customer requirements to ensure their needs are met

Essential Skills:

• Critical Thinking and Problem-Solving: Ability to analyze complex issues and develop effective solutions.
• Contract Analysis: Proficiency in reviewing and interpreting contracts, with a focus on DER (Distributed Energy Resources) program compensation models.
• Customer Service Excellence: Strong interpersonal skills to manage and support business customers who rely on Con Edison for their revenue.
• Technical Proficiency: Comfortable using and adapting to multiple technology systems that are frequently updated or enhanced.

Communication Skills:

• Ability to clearly explain complex concepts and answer customer questions effectively.
• Self-Management: Capable of operating with minimal supervision, demonstrating initiative and reliability.
• Adaptability: Ability to thrive in a highly complex and rapidly changing environment.
• Proactive Learning: Commitment to continuous learning and staying ahead of industry changes.
• Resilience: Capacity to handle uncertainty and remain effective under pressure.
• Dynamic Problem-Solving: Quick thinking and flexibility to address unexpected challenges.
• Attention to Detail: Meticulous in managing details, especially when dealing with contracts and compensation models.

Preferred Qualifications:

• Experience in Energy Sector: Prior experience working with DER assets or in the energy industry.
• Educational Background: Degree in Business, Engineering, or a related field.
• Project Management Skills: Ability to manage multiple tasks and projects simultaneously.
• Analytical Skills: Strong analytical abilities to understand and interpret data related to DER programs.
• Customer Relationship Management (CRM) Systems: Familiarity with CRM software and other customer service tools.
• Change Management: Experience in managing and adapting to organizational changes.
• Innovation: Ability to innovate and improve processes in response to evolving circumstances.

Soft Skills:

• Empathy: Understanding and addressing customer needs and concerns.
• Team Collaboration: Ability to work well within a team and collaborate with other departments.
• Time Management: Efficiently managing time and prioritizing tasks.
• Agility: Quick to adapt to new situations and technologies.
• Initiative: Self-starter who takes proactive steps to anticipate and address changes.
• Dispute Resolution: Skilled in resolving conflicts and disputes effectively and diplomatically.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237482 when responding to this ad.

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