Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote-AZ!

Position Title: [Care Management Support Coordinator II]

Location: [Remote-AZ]

Anticipated Start Date: [05/12/2025]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [6 Months Contract]

Job Type: [FULL TIME (>%3D30 HRS WEEKLY)/PART TIME (<30 HRS WEEKLY)], [CONTRACT TO HIRE], [REMOTE]

Pay Range: [$22] - [$24.75]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Experience in customer service, healthcare, or social services.
• Knowledge of medical terminology, Medicare/Medicaid services, and referral processes.

Job Description:

Position Purpose:

The Care Management Support Coordinator II supports administrative care management activities by performing outreach, answering inbound calls, and scheduling services. This role serves as a primary point of contact for members, providers, and staff to address inquiries and concerns while ensuring compliance with state and regulatory guidelines.

Key Responsibilities:

• Conduct outreach calls to members to provide assistance with care plans, resources, and scheduling.
• Support members by connecting them with health plan and community resources.
• Serve as a front-line support for member and provider inquiries, explaining care plan procedures and protocols.
• Facilitate member onboarding by distributing welcome letters, correspondence, and educational materials.
• Document and maintain non-clinical member records in compliance with policies and regulations.
• Assist in referrals related to Social Determinants of Health (SDOH), including food assistance, financial support, and medical services.
• Ensure adherence to company policies and standards.
• Perform other duties as assigned.

Minimum Qualifications:

• Education: High school diploma or GED required.
• Experience: 1-2 years of related experience in customer service, healthcare, or social services.
• Technical Skills: Proficiency in Citrix, Microsoft Teams, and Excel. Typing speed requirement applies.

Preferred Experience:

• Prior experience in a managed care setting, medical office, or facility.
• Knowledge of medical terminology, Medicare/Medicaid services, and referral processes.
• Strong multitasking skills and ability to navigate multiple systems.

Additional Requirements:

• Language: Bi-lingual (Spanish) candidates preferred.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237218 when responding to this ad.

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