Fraud Investigator- Hybrid

Position Title: Fraud Investigator- Hybrid

Location: Lake Elmo MN

Anticipated Start Date: ASAP

Expected Duration: 1+ Months contract (Possibility of extension)
Payrange: $25 to $30/hr

Job Description:

This position is responsible for the detection, prevention, and mitigation of suspicious and fraudulent activities on customer accounts. In addition, the position reviews fraud alerts and preforms triage of suspected fraud. Alert types cover multiple payment channels and include internal and external notifications. The position is responsible for ensuring that processes are completed timely using appropriate controls to mitigate financial and reputation risks.

• Ensures that department procedures and policies are completed in compliance with applicable regulatory and compliance standards and requirements.
• Understands and is able to effectively communicate complex issues across multiple business lines at all levels of the organization.
• Develops, builds, and fosters effective professional working relationships with staff members, peers, cross-functional project teams, and internal/external Customers.
• Delivers exceptional service and support that is customer focused.

Experience:

• Fraud Investigator 1 must demonstrate a working knowledge of UCC 3 & 4 all applicable Federal regulations including Reg CC, Reg E, MasterCard & Visa Rules, NACHA Rules, FinCEN regulations and BSA/AML programs.
• Daily alert review includes Reg CC hold referrals, suspicious caller referrals, bill payment alerts, Zelle alerts, fraud scenarios for check fraud, deposit fraud and online account takeover.
• Demonstrated knowledge of deposit account ownership and financial privacy requirements.
• Demonstrated ability to identify suspicious activity; ability to analyze activity to confirm fraud; and to select the appropriate course of action and problem solve to promptly control the risk of loss.
• Demonstrated ability to be self-directed, prioritize workload, process in accordance with procedures, strong investigative and analytical skills, verbal and written customer-oriented communication skills.
• Demonstrated ability to use appropriate judgment regarding prevention, identification, and resolution of fraudulent situations recognizing when it is appropriate to escalate the situation or resolve independently.

High school Diploma or GED and 3 years relevant experience

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234561 when responding to this ad.