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Job Requirements of Mechanical/ Electrical Technical Support:
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Employment Type:
Contractor
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Troy, MI (Onsite)
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Mechanical/ Electrical Technical Support
BCforward
Troy, MI (Onsite)
Contractor
Mechanical/ Electrical Technical SupportBCforward is seeking a highly motivated and experienced Mechanical/Technical Support at Troy MI Title: Mechanical/ Electrical Technical Support
Expected contract duration: 06 +Months (Contract to hire)
Location: Troy MI
Job Description:
• Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada).
• These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, manual transmission, and tire inflation systems as examples.
• Answer incoming phone calls, handle outbound calls and email processing to provide first class technical support for all products in a team environment. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnosis skills. The customer calls for technical assistance on a wide array of specialized Cummins-Meritor products. Training would be provided on all products and software used in daily tasks.
Qualifications:
• Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Strong computer and typing skills preferred
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills
• Ability to work well within a team
• Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client's customers on a daily basis
• Automotive, heavy duty truck component work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
• Client places heavy emphasis on practical experience
• Certifications to include ASE Automotive and Heavy Truck Certifications a plusAbout BCforward:BCforward began as an IT business solutions and staffing firm Founded in 1998, BCforward has grown with our customers' needs inta full service personnel solutions organization Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and IndiaWe are currently the largest consulting firm and largest MBE certified firm in Indiana Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over years of catering tour customers' specific needs BCforward currently maintains a team of over 5000 global resources With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needswww.BCforward.com
Expected contract duration: 06 +Months (Contract to hire)
Location: Troy MI
Job Description:
• Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada).
• These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, manual transmission, and tire inflation systems as examples.
• Answer incoming phone calls, handle outbound calls and email processing to provide first class technical support for all products in a team environment. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnosis skills. The customer calls for technical assistance on a wide array of specialized Cummins-Meritor products. Training would be provided on all products and software used in daily tasks.
Qualifications:
• Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Strong computer and typing skills preferred
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills
• Ability to work well within a team
• Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client's customers on a daily basis
• Automotive, heavy duty truck component work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
• Client places heavy emphasis on practical experience
• Certifications to include ASE Automotive and Heavy Truck Certifications a plusAbout BCforward:BCforward began as an IT business solutions and staffing firm Founded in 1998, BCforward has grown with our customers' needs inta full service personnel solutions organization Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and IndiaWe are currently the largest consulting firm and largest MBE certified firm in Indiana Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over years of catering tour customers' specific needs BCforward currently maintains a team of over 5000 global resources With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needswww.BCforward.com
Interested candidates please send resume in Word format Please reference job code 203313 when responding to this ad.
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