Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator for an opportunity in Remote - Delaware (DE)!

Position Title: Care Management Support Coordinator

Location: Remote - Delaware (DE)

Anticipated Start Date: April 7, 2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4 months (with potential for extension or conversion)

Job Type: [FULL TIME (>%3D30 HRS WEEKLY], [CONTRACT],

Schedule: Monday - Friday, 8:00 AM to 5:00 PM

Care Management Support Coordinator

Job Summary

Delaware First Health is seeking a Care Management Support Coordinator to assist with administrative care management activities. This role involves member outreach, inbound call handling, appointment scheduling, and community resource coordination. The coordinator serves as a primary point of contact for members and providers, ensuring care gaps are closed and healthcare services are easily accessible.

Key Responsibilities

• Serve as the first point of contact for members and providers, addressing inquiries and concerns.
• Support member onboarding by sending welcome letters, educational materials, and correspondence.
• Maintain and update non-clinical member records, ensuring compliance with state and regulatory requirements.
• Assist in identifying Social Determinants of Health (SDOH) needs and make appropriate referrals.
• Conduct daily outreach calls to members, providers, and pharmacies.
• Assist members with appointment scheduling, PCP selection, and care coordination.
• Screen members for eligibility to enroll in Care Coordination services.
• Enter assessments and notes into the charting system accurately and timely.
• Work collaboratively with healthcare professionals, providers, and community resources to facilitate member care.
• Ensure compliance with company policies, state regulations, and industry standards.
• Perform additional administrative duties as assigned.

Qualifications & Requirements

Education: High school diploma or equivalent required.
Experience: 2-3 years in a managed care setting, medical office, or healthcare environment.
Skills:

• Strong communication and problem-solving skills.
• Experience handling high call volumes (50+ calls per day).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge of medical terminology and general healthcare processes.
• Preferred Experience: Familiarity with SAP, JD Edwards, or other healthcare systems.

Benefits:

• BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

• Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

• BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

• BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

• To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

• This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236534 when responding to this ad.

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