Benefit Payment Services Representative

Benefit Payment Services Representative

BCforward is currently seeking a highly motivated Benefit Payment Services CSR for an opportunity in Newark, DE 19713!

Job Details:

Job Title: Benefit Payment Services - CSR

Location: Newark, DE 19713

Job Type: Contract

Duration: 5 months and Possible extension

Anticipated Start Date: Asap

Job Description:

Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.

Duties include:

• Receiving inbound calls
• Understanding call requests, problem solving as needed, and routing if required per client profile
• Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.
• Sending forms via mail, fax, and email to participants

Qualifications

• Previous call center experience a plus but not required
• College degree required
• Demonstrated proficiency in Word, Excel, internet, and email.
• Highly motivated, self-starter who can complete functions with little supervision
• Strong organization/time management skills &ability to prioritize
• Ability to function well in a high-volume environment & multitask
• Adapts well to change and is a team player- ability to achieve both individual and group goals
• Must have excellent communication skills & telephone etiquette with customer service focus
• Excellent attendance record required
• Must be willing to work overtime when necessary

Interested candidates please send resume in Word format Please reference job code 231573 when responding to this ad.

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