Senior Trainer (CRM)

Senior Trainer (CRM)

BCforward is currently seeking a highly motivated Senior Trainer (CRM) for an opportunity in Minneapolis, MN!

Position Title: Senior Trainer (CRM)

Location: Minneapolis, MN

Anticipated Start Date: 5/6/2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months - possibility for extension.

Job Type: Contract - Remote (occasional travel required)

Pay Range: $60/hr - $70/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description: We are looking for a contract (1 year) Senior Technical Training Specialist to develop and execute training strategies that support enterprise Customer Relationship Management (CRM) systems implementations and enable business readiness. This is a remote position, with occasional travel required.

Nice to have- experience with Pendo Digital Adoption Tool.

What Else Will You Do?

• Assess & define technical training needs, design training programs, develop materials, and deploy training initiatives to enable stakeholder skills and job performance.
• Work collaboratively across stakeholder groups (including Product and/or Project teams, vendors, subject matter experts, end users) to achieve business readiness and user adoption goals while supporting the vision, strategy, and processes.
• Collaborate with organizational change management practitioners.
• Engage with stakeholders and power users when planning, developing and delivering training.
• Demonstrate system capabilities through in-person training workshops, online content and training videos.
• Track and measure effectiveness of training and user communication on features and functions.
• Provide regular reporting and metrics to measure training program effectiveness.

What Are Some Minimum Qualifications?

* Bachelor's Degree or higher in Business, IT, Marketing, Education, or related field (or equivalent years of experience, education and training)

* 4+ years of training and/or Learning and Development to include:

o CRM training experience

o Demonstrated ability to design, develop and deliver technical education programs

o Experience creating micro-learning and eLearning solutions

o Program design and development of training materials

o Strong presentation skills

o Demonstrated effective collaboration skills

o Strong project management skills

o Proficiency with Microsoft Suite to include Word, Excel, PowerPoint, TEAMs, SharePoint, Visio

Additional Qualifications

* Microsoft Dynamics 365 for Customer Engagement experience

* Salesforce, Pipedrive or other CRM Application experience

* Ability to drive organizational change

* Energy or Agriculture Industry experience

* Experience with one or more eLearning tools SAP Enable Now, Articulate or Camtasia

Travel- Over the year, 4-6 trips to Headquarters and possible field locations

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221458 when responding to this ad.

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