Front Desk Support

BCforward is currently seeking highly motivated Front Desk Support in Indianapolis, IN - 46204

Position Title: Front Desk Support

Location: Indianapolis, IN - 46204
Shift Timing: 8:30AM - 4:30PM Monday - Friday; 37.5 hours/week estimate
Duration: 06 Months

Duties and Responsibilities:

Front Desk Support

• Department: Operations, Member Advocate Team
• Reports To: Member Advocate Manager
• Our people are Models of integrity, team players, candid, continuous learners, and diligence.
• Success is built on trust, constructive conflict, commitment and accountability.
• Balance in life is important. We strive to have a flexible and supportive environment while not sacrificing service to our members.

Purpose:

This position requires a broad knowledge of pension benefits as well as a general knowledge of every aspect of the Systems' operations, ability to coordinate with others within the organization both verbally and in writing to resolve member and employer issues.

The position will require strong interpersonal skills to create positive work relationships.

Essential Duties:

* Work directly with customers to answer questions and resolve issues, including but not limited to PERF, TRF, and non-PERF retirement and disability processes, plan provisions and any other day to day items relating to the administration

* Track all contacts made with customers and properly document each account to ensure that, should the issue arise again, it can be responded to quickly and efficiently.

* Active participation in training and learning opportunities to expand your knowledge of the position and organization.

Job Requirements:

* Ability to answer or resolve complex issues and provide training and assistance to others.

* Maintaining a professional demeanor in all situations.

* Demonstrating patience while determining member's needs.

* Using customer service techniques to effectively manage challenging customers.

* Exhibit empathy in order to build authenticity and positive rapport to develop customer relationships.

* Taking ownership of an issue and seeing to it that the situation is resolved as promptly and effectively as possible.

* Collaborate and communicate effectively with third party vendors.

* Strong computer skills in Microsoft Office, Windows and e-mail

* A positive attitude, passion for providing world class customer service, and an emphasis on problem solving.

* Flexibility to deal with frequent changes in work assignments and schedules.

* Understanding and strive to meet or exceed metrics in order to provide a high level of customer service.

Experience and Qualifications:

* Associate's degree and at least one year of customer service experience; or High School

diploma/GED with three years of customer service experience

* Experience in financial services, insurance, group benefit or pension industry

Interested candidates please send resume in Word format Please reference job code 234308 when responding to this ad.