Bilingual Customer Service Representative

Job Title: Customer Services - Customer Service Representative

Location: Austin, TX (Onsite)

Duration: Contract - 6 months

Pay Range: $20/hr $22/hr (W2)

Job ID: 373280

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Bilingual Contact Center Specialist (Provider Network Support) to join our dynamic team. The ideal candidate will have strong experience in high-volume contact center operations and bilingual English/Spanish support and a proven ability to deliver accurate, timely assistance to Medicaid providers and clients while meeting performance metrics.

Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries to ensure a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate call center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills & Qualifications:

• Recent experience in a high-volume contact center or call center environment (minimum 6 months, verifiable).
• Bilingual proficiency in English and Spanish, including reading, writing, and speaking, with testing at 80% or higher.
• Strong customer service and communication skills.
• Ability to adhere to schedules and performance metrics within a fast-paced environment.

Preferred Skills:

• Proficiency with Microsoft Word, Excel, and Outlook.
• Effective multitasking and organizational abilities.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Role Logistics

• Work schedule: Any 8-hour shift between 7:00 a.m. and 7:00 p.m. Strict adherence to attendance and performance metrics is required.
• Local candidates only. Onsite in Austin, TX.
• Travel and expenses are not covered.
• Schedule change requests cannot be accommodated during the first 90 days.
• Chances for contract extension: High.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.