Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II Remote

Position Title: Care Management Support Coordinator II

Location: Remote

Anticipated Start Date: 2/10/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ months (with possibility of extension or conversion)

Pay Range: $23/hr

Job Summary:

The Administrative Care Management Support Specialist is responsible for supporting administrative activities related to care management, including outreach, answering inbound calls, scheduling services, and serving as a key point of contact for members, providers, and staff. This role is critical in ensuring that members receive high-quality customer service, facilitating effective communication, and maintaining accurate member records in compliance with state and regulatory guidelines.

Key Responsibilities:

• Perform outreach to members via phone to support care plan next steps, provide information on community or health plan resources, and address questions or concerns related to scheduling and ongoing education for members and providers.
• Provide assistance to members in accessing health plan and community resources, ensuring they receive appropriate services and care.
• Serve as the first point of contact for member and provider inquiries, explaining care plan procedures, protocols, and addressing concerns.
• Assist with member onboarding, including sending out welcome letters, educational materials, and other correspondence to foster a successful member-provider relationship.
• Document and maintain accurate, non-clinical member records in accordance with state regulations and health plan guidelines. Ensure records are shared with providers as necessary.
• Utilize knowledge of local benefits and resources to make referrals to address Social Determinants of Health (SDOH) and other needs.
• Ensure compliance with all policies, procedures, and regulatory standards.
• Perform other duties as assigned to support care management activities and organizational objectives.

Education/Experience Requirements:

• High School diploma or GED required.
• 1-2 years of related experience in a customer service or administrative role, preferably within healthcare or care management.
• Familiarity with health plan operations and available community resources is a plus.

Skills & Qualifications:

• Excellent communication skills, both verbal and written, with the ability to interact professionally with members, providers, and staff.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information in accordance with regulatory guidelines.
• Basic knowledge of healthcare programs, benefits, and resources.
• Proficiency in Microsoft Office and ability to learn new software systems.
• Compassionate and empathetic approach to customer service and care management.
  
  
  

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234473 when responding to this ad.

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