Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is Looking for Care Management Support Coordinator II in Remote EST or CST time zones.

Job Title: Care Management Support Coordinator II

Location: Remote EST or CST time zones.

Duration: 3 months
Pay rate: $23 /hr W2

Preferred Qualifications:

• Bilingual (English/Spanish or other languages) is a plus.

Work Location:

• 100% Remote - candidates must work in EST or CST time zones.

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM EST

Position Purpose:

The Care Management Support Coordinator II provides essential administrative support for care management activities. This role primarily involves performing outreach, answering inbound calls, scheduling services, supporting member onboarding, and documenting non-clinical member records in compliance with state and regulatory guidelines. The coordinator acts as a key point of contact for members, providers, and internal teams to help resolve inquiries and ensure the delivery of high-quality customer service.

Key Responsibilities:

• Conduct outreach calls to members to support care plan activities, schedule services, and offer education regarding available resources.
• Answer inbound calls from members, providers, and staff regarding care management inquiries.
• Provide support connecting members to health plan and community resources, addressing Social Determinants of Health (SDOH) needs where appropriate.
• Assist with onboarding new members, including sending welcome letters and educational materials.
• Maintain accurate, non-clinical member records in compliance with regulatory and organizational standards.
• Act as the front-line resource for resolving member and provider questions about care plans, procedures, and protocols.
• Meet daily outbound call expectations: calling 90-100 members/providers daily, targeting to close 30-32 members per day.
• Achieve performance metrics including enrolling a minimum of 50% of contacted members into care management, maintaining a decline rate of 7% or less, and achieving an audit score of 95% or higher.
• Perform other duties as assigned while adhering to company policies and standards.

Required Qualifications:

• High School Diploma or GED.
• 1 - 2 years of customer service or healthcare-related experience.
• Call center experience with high-volume outbound calling preferred.
• Strong proficiency in Microsoft Excel and data entry/typing skills (typing test required).
• Ability to multi-task, stay organized, and manage high-volume workflows.
• Excellent communication skills, both verbal and written.
• Understanding of health plan activities and knowledge of local community resources is a plus.

Benefits:

BCforward offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) options
• Group life and voluntary life insurance
• Short-term and long-term disability insurance
• 401(k) plan

About BCforward:

Founded in 1998, BCforward is a Black-owned professional services and workforce management firm, helping organizations accelerate and scale through digital product delivery and value capture. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support over 225 clients globally.

We are committed to championing diversity, excellence, and people-centric values. BCforward is proud to be an Equal Opportunity Employer.

Interested candidates please send resume in Word format Please reference job code 238147 when responding to this ad.

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