IT Support Associate

BCForward is looking for IT Systems Support Specialist- Remote

Position Title: IT Systems Support Specialist

Locations: Remote

Anticipated Start Date: 04/10

Expected Duration: 9+ Months

Job Type: Contract with possible extension

Schedule/Hours will range 9:30a-6p or 10:30a-7p (CST) Monday Friday

Pay Rate $21.00/hr. on W2

PRIMARY PURPOSE:
To provide basic IT systems support to end users on a variety of computer system issues, respond to telephone calls, emails, and technical support requests, and document, track, and monitor issues to ensure timely resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions from internal and external customers.
• Provide status and follow-up information to customers and escalate calls to the appropriate departments.
• Document customer issues in the call tracking system timely and accurately.
• Assist in the real-time resolution of support issues to decrease downtime and enhance customer satisfaction.
• Stay current on policies, relevant products, and industry trends to provide technically accurate solutions.
• Provide after-hours support via on-call cell phone.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Perform other duties as assigned.
• Support the organization's quality program(s).

Lifting Requirement: Ability to lift between 20 and 40 pounds

Skills & Knowledge:

• Strong computer knowledge, including Windows OS, Outlook, and Microsoft Office.
• Excellent oral, written, and business communication skills.
• Strong analytical, interpretive, and decision-making skills.
• Strong organizational, interpersonal, and customer service skills.
• Excellent negotiation and conflict resolution skills.
• Strong stress and time management skills.
• Ability to work in a team environment and meet/exceed performance competencies.

Education & Licensing:

• Bachelors/ Associate degree in a computer technology field preferred.

Experience:

• Three (3) years of computer systems-related experience or equivalent combination of education and experience, including two (2) years of proprietary software support experience and one (1) year of Windows operating system troubleshooting experience.
• JURIS or claims management application experience preferred.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[Compliance Analyst / QA Compliance Auditor.]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236570 when responding to this ad.