Customer Service Rep

BCForward is currently looking for Customer Service Rep (Remote)

Position Title: Customer Service Rep (Remote)

Locations: Remote

Anticipated Start Date: 6/2/2025

Expected Duration: 06 Months

Job Type: Contract with possible extension

Shift: Monday-Friday, 8:45 AM - 5:15 PM EST.

Pay Rate $19.00/hr. on W2

Job Description:

Client is seeking two Remote Call Center Agents to join our customer service team. In this role, you'll assist patients and clients by answering inquiries, resolving issues, and supporting access to online portal. This is a fast-paced, customer-facing position ideal for someone who is passionate about service, tech-savvy, and able to thrive in a metrics-driven call center environment.

Key Responsibilities

• Respond to inbound/outbound calls and emails to assist customers
• Provide support for online portal access, including:

• Account/user maintenance
• Password resets
• Browser troubleshooting

• Schedule customer appointments
• Educate customers on services and products
• Research and resolve complex issues using multiple databases
• Maintain accurate documentation of all customer interactions
• Ensure all communications follow HIPAA compliance
• Follow up to ensure customer issues are resolved to satisfaction
• Meet and maintain productivity and performance standards
• Interact with customers in a professional and courteous manner

Qualifications

• High School Diploma or GED required
• Prior call center experience required
• Reliable high-speed internet and a quiet, dedicated remote work setup
• Proficient in basic technology troubleshooting
• Strong written and verbal communication skills
• Excellent customer service orientation and phone etiquette
• Ability to multitask and adapt quickly to changing priorities

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 238621 when responding to this ad.