Customer Service Rep. I

Customer Service Rep. I

BC Forward is Looking for Customer Service Representative at Portland, OR 97227

Job Title: Customer Service Representative

Location: Portland, OR 97227
Position Type: Contract-to-Hire (Agency Resource)
Shift: 2nd Shift | 2:00 PM - 10:30 PM | Full Time
Start Date: 03/25/2025
Duration: 3 months
Hourly Rate Cap: $20.50/hr + $1.75/hr 2nd shift differential
Onsite/Remote: Onsite

Position Summary:

As a Customer Service Representative, you will serve as the front-line contact for physicians, nurses, and internal staff, fielding high-volume inquiries related to medical terminology, testing, and lab results in a fast-paced environment. You will play a critical role in ensuring timely and accurate communication between the lab and healthcare providers, maintaining Client commitment to exceptional customer care.

Key Responsibilities:

• Respond promptly to inbound inquiries from healthcare professionals regarding lab testing and services.
• Resolve service or billing-related concerns by processing exchanges, adjustments, and issuing credits or refunds as necessary.
• Communicate the results of investigations or follow-ups to clients and log all details in the system.
• Refer unresolved issues to the appropriate department for deeper investigation and resolution.
• Maintain detailed and accurate records of all customer interactions, including actions taken and follow-ups required.
• Collaborate with internal departments to ensure smooth service delivery and accurate information sharing.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Customer service-focused mindset with the ability to remain calm under pressure.
• Self-starter with strong time management and organizational skills.
• Proficient with Microsoft Outlook and other data entry or CRM tools.
• Comfortable working in a fast-paced, healthcare-related environment.

Preferred Qualifications:

• Familiarity with medical terminology and laboratory testing procedures.
• Previous experience in a call center, healthcare setting, or laboratory environment.

Education & Experience:

• Required: High school diploma or GED.
• Experience: 0-2 years of customer service experience, preferably in a healthcare or medical field.

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 237438 when responding to this ad.

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