Senior Monitoring Engineer

Job Title: Application Programmer III

Location: Plano, TX

Duration: Contract - 12 months

Pay Range: $68.25/hr (W2)

Job ID: 373126

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Senior Engineer, Monitoring (Enterprise ATM Platforms) to join our dynamic team. The ideal candidate will have strong experience in log analysis, observability, incident response, and Splunk and a proven ability to improve stability, resiliency, availability, and operational metrics for always-on systems.

Responsibilities:

• Perform deep log analysis across ATM software, middleware, and backend systems to identify failures, anomalies, and trends.
• Leverage centralized logging platforms such as Splunk to troubleshoot complex multi-system issues and develop proactive queries, dashboards, and alerts.
• Define, implement, and maintain operational metrics including availability, latency, error rates, and transaction success.
• Build dashboards, alerts, and reports that provide real-time and historical visibility into ATM health and performance.
• Lead root cause analysis for incidents and outages, drive corrective and preventive actions, and ensure operational readiness of changes.
• Serve as an escalation point for ATM incidents, perform rapid triage, coordinate across teams, and lead post-incident reviews.
• Act as a senior technical authority across ATM applications, middleware, databases, and infrastructure with a focus on reliability.
• Collaborate with operations, network, hardware, vendors, and application teams to mature observability and resiliency practices.
• Mentor teammates and influence engineering standards related to monitoring, logging, incident response, and operational excellence.

Required Skills & Qualifications:

• Proven expertise in log analysis and diagnostics across distributed systems.
• Hands-on experience defining metrics, building dashboards, and implementing alerting for production systems.
• Strong, hands-on Splunk skills for search, dashboards, alerts, and troubleshooting.
• Self-starter who works with minimal supervision and communicates with clarity.

Preferred Skills:

• Strong SQL and relational database experience, preferably Oracle.
• Incident triage and response leadership in regulated environments.
• Clear and concise verbal and written communication with technical and business stakeholders.

Desired Qualifications:

• Experience with ATM platforms or financial services environments.
• Familiarity with CEN/XFS, device drivers, or ATM middleware frameworks.
• Background in regulated or audit-driven operations.
• Exposure to applied analytics or machine learning for anomaly detection, predictive analysis, or improved alerting and incident prevention.

Engagement Details:

• Hybrid schedule with a minimum of 3 days onsite. Onsite from day 1.
• Target start: May or June.
• Interview process: 2 rounds, in person and Teams.
• Glider ID verification required.

Submission Guidance:

• Include candidate current location and relocation plan on the resume.
• List availability, potential start date, and any cooling-off requirements.
• Maximum three submissions per vendor.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Ensure your resume includes your current location, relocation plan, availability, potential start date, and any cooling-off requirements.