CR Shared Services Associate

BCForward is currently looking for CR Shared Services Associate - Remote (CST Only)

Job Title: CR Shared Services Associate
Location: Remote - CST
Expected Duration: 6 months, Contract-to-Hire
Target Start date: 06/30/2025

Schedule: Monday - Friday 8:00 AM - 5:00 PM CST
Pay rate: $20.00/hr on W2

Position Overview:

The CR Shared Services Associate will serve as a first-level resource, providing comprehensive support to colleagues regarding data, policies, programs, and HR-related inquiries. The position will primarily focus on background check processes, with preferred experience using Sterling and/or Workday.

Key Responsibilities:

• Respond to colleague inquiries in a professional, timely, and confidential manner.
• Support administrative tasks such as:
• Background checks
• Employment verifications
• Good standing confirmations
• Unemployment claims
• One-time payment approvals
• Guide users through self-service functions within HRIS systems.
• Maintain accurate and compliant colleague records per federal and state standards.
• Collaborate with Tier 2 and other Centers of Excellence (COEs) on projects and initiatives.
• Ensure compliance with organizational quality programs.
• Perform additional duties as assigned.

Preferred Qualifications:

• Education:
• High School Diploma or GED (Required)
• Bachelor's degree (Preferred)
• Experience:
• Minimum 1 year of related experience or equivalent education/experience.
• Experience in background check processing highly preferred.
• Familiarity with Sterling and/or Workday is a plus.
• Experience with HRIS and/or case management tools preferred.

Skills & Competencies:

• High level of integrity and discretion with confidential information
• Strong organizational and communication skills
• Proactive, accountable, and detail-oriented
• Excellent interpersonal and customer service skills
• Proficiency in Microsoft Office Suite
• Ability to thrive in a collaborative team environment
• Familiarity with Colleague Resources (CR) terminology preferred

Interested candidates please send resume in Word format Please reference job code 239738 when responding to this ad.