IT technician

Job Title: IT Technician

Location: Charlotte, NC

Duration: Contract - 24 months

Pay Range: $26.42/hr. to $34.58/hr. (W2)

Job ID: 373702

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an IT Technician to join our team in a professional banking environment. The ideal candidate will have strong experience in end-user computing support, device imaging and recovery, ServiceNow ticket management, and hardware/software deployment and a proven ability to deliver high-quality onsite support for executive and high-touch users while resolving incidents and requests efficiently.

Responsibilities:

• Configure, install, test, and replace hardware components and peripherals.
• Manage end-user hardware and software service issues to prevent escalation using ServiceNow.
• Reimage PCs, back up and restore user data, and validate software versions and functionality.
• Provide cross-divisional troubleshooting and maintain accurate ticket updates and work orders.
• Assist with administration of VDI, patch management, encryption, antivirus, and incident/request management.
• Utilize enterprise utilities and tools to troubleshoot end-user device functionality.
• Deliver professional, high-touch customer service to executive and business users.

Required Skills & Qualifications:

• 3-5 years of software and hardware support in a professional setting, including server and Cisco knowledge.
• Proficiency troubleshooting and supporting Microsoft 365, MS Teams, Outlook, and Windows OS.
• Experience with VDI, desktop/laptop management, patching, encryption technologies, and antivirus tools.
• Hands-on skill backing up and recovering user data and reimaging devices onsite and remotely.
• Strong customer communication and service capabilities in high-profile environments.
• Knowledge of two-factor authentication.
• Ability to work independently and manage priorities in a fast-paced setting.
• Availability to work onsite Monday to Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility after hours as needed.

Preferred Skills:

• Experience with ServiceNow or similar ITSM ticketing platforms.
• Familiarity with enterprise banking environments and executive support.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.