Customer Service I

Job Title: Customer Service I

Location: Salt Lake City, UT

Duration: Contract - 6 months, potential extension

Pay Range: $17/hr $19/hr (W2)

Job ID: 372603

Schedule: Monday-Friday, 7:30 AM-4:00 PM Utah time. Onsite training with mandatory attendance. Anticipated minimum of 6 months fully onsite. Not a guaranteed remote role.

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service I to join our dynamic team supporting Moog Medical Devices Group. The ideal candidate will have experience in customer support, order processing, and issue resolution and a proven ability to manage inquiries, process orders accurately, and support customers with compassion.

Responsibilities:

• Assist customers via email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and product repair requests in an ERP/order entry system.
• Generate and transmit order confirmations and manage delivery timeline expectations.
• Support and initiate pricing dispute processes.
• Process product replacement orders, provide shipping labels, and coordinate returns and replacements.
• Research, address, and escalate customer issues as needed; respond to inquiries, report urgent complaints, investigate disputes, and provide warranty information.
• Provide support to customer service and sales teams with projects, reporting, and customer-related issues.

Required Skills & Qualifications:

• High School Diploma or GED.
• Basic computer proficiency with Microsoft Office applications.
• Ability to work independently and as part of a team.
• Related experience or training in customer service, call center, or similar role preferred.

Preferred Skills:

• Experience with ERP or order entry systems.
• Customer service experience in medical devices or regulated environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Benefits from Client

• Annual profit sharing, matching 401(k), Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Flexible paid time off, holidays, parental leave, and relocation assistance.
• Medical, dental, vision, life, disability, Employee Assistance Plan, and supplemental coverages.
• Tuition assistance, mentorship, coaching, and leadership development.
• Inclusive culture with Employee Resource Groups and team-building activities. Additional site-specific benefits may be offered.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.