Field Technical Support

Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support for a Remote opportunity!

Position Title: Field Technical Support

Location: Remote

Anticipated Start Date: 12/09

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract + Renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $20 - $25/hr only on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Overview: Utilizes specialized knowledge to address routine and intricate service repair challenges within set guidelines. Tackles repair problems of varying complexity and scope. Exercises independent judgment within broadly defined policies to identify and select solutions. Capable of handling unique situations and may seek advice for complex business issues.

Responsibilities:

• Apply advanced technical expertise to manage one or more critical or high-risk technology areas or customer groups.
• Integrate technical knowledge with business understanding to develop solutions for customers.
• Collaborate with team members to address complex incidents or customer situations.
• Proactively and reactively seek solutions to prevent issues in team/technology areas.
• Utilize HP solutions to meet highly complex customer needs.
• Identify additional services that could drive future service revenue growth.
• Build and maintain strong relationships up to senior management levels in assigned accounts.
• Assist in managing the delivery of service support solutions.
• Lead customer expectation management as part of the escalation process.
• Mentor or guide new or less experienced employees.

Education and Experience Required:

• Preferred: Bachelor's degree or Associate degree in a technical field with 5-7 years of relevant experience.

Knowledge and Skills:

• Knowledge of HP Indigo products and services, HP organization, competition, and third-party products.
• Broad understanding of corporate organization, job roles, and policies.
• Expert-level business, technical, or functional knowledge.
• Ability to communicate tactfully and diplomatically up to senior management levels.
• Active listening skills and the ability to tailor messages to the audience.
• Strong problem-solving skills (proactive, reactive, and creative).
• Exemplary consulting skills, becoming a trusted advisor to customers and providing clarity in solution determination.
• Proficient in core technical competencies with advanced skills in some areas.
• Ability to suggest operational efficiencies.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

HP Indigo products and service

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231689 when responding to this ad.

---