Lockbox Specialist (Level I)

Job Title: Lockbox Specialist (Level I)

Location: Chicago, IL
Duration: Contract - 12 months
Pay Range: $0/hr $0/hr (W2)
Job ID: 372506

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Lockbox Specialist (Level I) to join our operations team on the night shift. The ideal candidate will have experience in high-volume document imaging, item processing, lockbox operations, and exception identification and a proven ability to maintain accuracy, uphold controls, and support internal and external partners.

Schedule & Work Conditions:

• Night shift: Wednesday night through Sunday night, 10:00 PM - 6:30 AM.
• Overtime may be required as needed.
• Continuous production environment with prolonged sitting.

Responsibilities:

• Process transactions in support of consumer, commercial, and wholesale banking services in line with documented procedures.
• Perform routine daily maintenance on Opex equipment and handle error message identification, escalation, and resolution.
• Extract documents, identify exceptions, and manage cash, credit card payments, and foreign items.
• Scan and image customer and client documents received via US mail, overnight mail, and local courier using high-speed machinery.
• Ensure accurate classification of transaction and document types, including nested self-mailers, express envelopes, correspondence-only items, and large-volume transactions.
• Maintain internal operational and financial controls in accordance with bank standards and quality requirements.
• Complete document retention and box proration steps to ensure accurate recordkeeping.
• Support related operations functions including sorting, reconciliation, statement rendering, MICR/image, float, lockbox, remittance, and ATM deposit as needed.
• Provide customer service support and basic reporting as required, acting as a resource for peers when applicable.

Required Skills & Qualifications:

• Experience with high-speed scanning/imaging equipment, preferably Opex.
• Ability to process transactions accurately based on documented procedures in a production environment.
• Attention to detail with strong exception identification skills.
• Adaptability and willingness to learn new processes and systems.
• Receptive to coaching with reliable communication and teamwork abilities.
• Ability to work night shifts with potential overtime.

Preferred Skills:

• Prior lockbox, remittance processing, or bank item processing experience.
• Familiarity with MICR/image and reconciliation workflows.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

SERIOUS INQUIRIES ONLY.