Care Management Support Coordinator II - J01003

BC Forward is looking for Care Management Support Coordinator (Remote)


Job Title: Care Management Support Coordinator
Location: Remote (Must reside in Delaware)
Pay Rate: $22/hour
Duration: 4 months (with possibility of extension or conversion)
Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Start Date: July 28, 2025
Onsite Requirement: May require on-site attendance once a month

Position Purpose

The Care Management Support Coordinator provides non-clinical, administrative support for care management programs. This role is responsible for conducting member outreach, scheduling services, documenting member interactions, and acting as a key point of contact for members, providers, and internal staff. The position helps ensure members receive quality care and support through community and health plan resources, addressing care gaps, and assisting with onboarding and education.

Primary Responsibilities

• Conduct outreach calls to members to support care plan next steps, appointment scheduling, and access to community or health plan services
• Respond to inbound calls from members and providers regarding care plans, benefits, and services
• Assist members with identifying primary care providers and navigating the healthcare system
• Refer members to appropriate health plan or community resources to address Social Determinants of Health (SDOH)
• Document and maintain accurate and timely member records per state and regulatory guidelines
• Distribute welcome letters, educational materials, and other correspondence to support member engagement
• Screen members for Care Coordination eligibility and enter assessments/notes into charting systems
• Collaborate closely with care teams and internal departments to ensure continuity of care and follow-through
• Maintain compliance with all organizational policies and standards
• Perform additional duties as assigned

Required Qualifications

• High School Diploma or GED
• 2-3 years of experience in a managed care, healthcare, or medical office setting
• Experience with high-volume call environments (50+ inbound/outbound calls per day)
• Experience in patient- or member-facing roles
• Proficiency with Microsoft Office tools (Outlook, Word, Excel)
• Familiarity with medical terminology

Preferred Qualifications

• Knowledge of local community resources and health benefits
• Experience supporting pediatric populations

Top Skills & Competencies

Team & Culture

You'll be part of a supportive, collaborative team dedicated to ensuring pediatric members (ages 0-20) close care gaps and stay connected to critical services. The role plays a crucial part in fulfilling care management contracts and making a difference in members' lives.

Why This Role?

• Gain direct experience in care coordination and managed care
• Opportunity to positively impact the health outcomes of pediatric populations
• Remote flexibility with meaningful member interaction
• High-performing team with strong peer support

Interested candidates please send resume in Word format Please reference job code 240043 when responding to this ad.