Sr unified Communications Engineer

Sr unified Communications Engineer

BCforward is currently seeking a highly motivated Sr Unified Communications Engineer for an opportunity at Eagan-MN Location!

Position Title: Sr Unified Communications Engineer

Location: Eagan, MN

Anticipated Start Date: 02/02/2026

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ months

Job Type: Full Time (>%3D40 HRS WEEKLY) - CONTRACT - Remote

Pay Range: $65/hr to $75/hr

Key Responsibilities

• Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred).
• Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice.
• Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions.
• Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes.
• Develop telecommunications solutions addressing user and departmental needs acr
• Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking.
• Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management.
• Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability.
• Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints.
• Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks.
• Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services.
• Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency.
• Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team.

Minimum Qualifications (Required)
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).

• 5+ years of experience in enterprise telephony, VoIP, or unified communications engineering.
• Hands-on experience with Microsoft Teams Voice deployment and administration.
• Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred).
• Strong understanding of TDM, IP-PBX, and VM/UM integration.
• Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems.
• Experience designing, administering, and troubleshooting dial plans, call flows, and vectors.
• Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance.
• Proficiency with PowerShell and/or Python scripting for automation and system management.
• Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals.

Additional Qualifications (Desired)
Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise.

• Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination.
• Understanding of cybersecurity principles related to voice systems.
• Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred).
• Experience with IVR, ACD, call recording, CTI, and CRM integrations.
• Excellent documentation and communication skills for both technical and non-technical audiences.
• Ability to mentor peers and contribute to a culture of continuous improvement.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248715 when responding to this ad.

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