ServiceDesk Specialist

Job Title: ServiceDesk Specialist

Location: Boston, MA

Duration: Temp - 2 months

Pay Range: $28/hr (W2)

Job ID: 372610

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a ServiceDesk Specialist to join our Client Services Team supporting the Massachusetts Gaming Commission. The ideal candidate will have strong experience in Windows operating systems, PC hardware, and Microsoft 365 and a proven ability to deliver Tier 1 support, triage tickets, and collaborate across teams to improve service quality.

Responsibilities:

• Provide Tier 1 ServiceDesk support by monitoring phones and emails, creating, and triaging tickets.
• Maintain working knowledge of new and emerging computing technologies and practices.
• Enhance support methods and communication through coaching, peer assistance, and training.
• Attend meetings to support the direction of the ITS office.
• Participate in team projects to improve the quality and efficiency of the ITS Support Team.

Required Skills & Qualifications:

• Strong knowledge of Windows-based operating systems.
• Strong knowledge of PC hardware and peripherals.
• Strong knowledge of Microsoft 365.
• Self-motivated with the ability to exercise independent judgment.
• Keen attention to detail and quality of work product.
• Ability to set and meet realistic deadlines consistently.
• Proactive and collaborative approach to service delivery.
• Excellent analytical and problem-solving skills.
• Aptitude for learning new skills and tools.
• Strong organizational, interpersonal, and communication skills.

Preferred Skills:

• Experience in a public sector or regulated environment.
• Exposure to ITIL service management practices.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.