Care Coordinator II

Care Coordinator II

BCforward is currently seeking a highly motivated Care Coordinator II for an opportunity in Remote - FL!

Position Title: [Care Coordinator II]

Location: [Remote - FL]

Anticipated Start Date: [ASAP]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [06 Months Contract]

Job Type: [FULL TIME (>%3D30 HRS WEEKLY)/PART TIME (<30 HRS WEEKLY)], [CONTRACT TO HIRE], [REMOTE]

Pay Range: [$20.00] - [$25.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• 2+ years in healthcare or managed care
• High volume call experience.
• Bilingual in Spanish or Creole.

Job Description:

Position Purpose

The Care Coordinator II supports care management activities and care teams assigned to members, ensuring the timely delivery of services by healthcare providers and partners. This position focuses on member outreach and engagement to drive continuity of care and overall member satisfaction. Outreach is conducted primarily via telephone, with potential for home visits. The Care Coordinator documents services and care plans and ensures compliance with regulatory and organizational guidelines.

Key Responsibilities:

• Conduct member outreach via phone or home visits to engage in care plan discussions, education, and follow-up.
• Coordinate activities per the care/service plan in collaboration with members, caregivers, healthcare providers, and community resources.
• Respond to inquiries from members and providers regarding care/service plans.
• Collaborate with care managers and practitioners to ensure continuity of care.
• Assist with member assessments and screenings, documenting care needs.
• Maintain accurate, up-to-date member records per regulatory requirements.
• Identify and refer needs to Care Managers, Disease Managers, and community organizations.
• Educate members on health benefits, services, and community resources.
• Submit daily productivity reports through Outlook.
• Perform other duties as assigned.
• Adhere to all compliance policies and standards.

Candidate Requirements:

Education & Experience:

• Required: High School Diploma or GED
• Required: 2+ years in healthcare or managed care (non-negotiable)
• Preferred: Previous work-from-home experience
• Preferred: Bilingual in Spanish or Creole

Skills & Competencies:

• High volume call experience (50-75 calls/day)
• Comfortable with outbound/inbound calling
• Strong research and follow-up skills
• Ability to multitask while documenting member interactions
• General technical proficiency (Excel, Outlook, Word, Microsoft Teams)
• Independent, self-motivated, and professional in remote work environment

Work Environment & Expectations:

• Remote role but must have a professional home office setup.
• In-person meetings may be requested quarterly (Tampa Bay area preferred).
• If unable to work remotely (e.g., due to power/internet outages), must report to the Tampa office.
• Training includes 1:1 preceptorship and weekly supervisor check-ins during onboarding.
• Strong team culture with open communication and ongoing support.

Performance Indicators:

• Ability to complete outreach and documentation simultaneously
• Professional presentation and communication
• Responsiveness to team collaboration and support
• Consistent daily reporting and accountability

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237533 when responding to this ad.

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