Service Center Assistant

BCforward is currently seeking a highly motivated Service Center Assistant for an opportunity in Remote!

Position Title: Service Center Assistant

Location: Remote

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5+ Months of contract with possible extension

Job Type: [FULL TIME (>%3D30 HRS WEEKLY)], [CONTRACT], [Remote]

Pay Range: $14 - $16/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Customer Service
• Inbound Call Center Environment
• Claims Process

Job Description:

Position Title: Service Center Assistant (WFH)

Location: Remote

Duration: 05+ Months of contract with possible extension

Estimated Start Date: ASAP

Pay Rate: $16.00/hr on W2

Work Environment:

Shifts: Must be able to work one of the following shifts: 8:00 AM - 4:30 PM EST, 11:30 AM - 8:00 PM EST, or 10:00 AM - 6:30 PM EST with a 30-minute lunch break.

Training: M-F from 8:00 AM - 4:30 PM EST starting October 4, 2024.

Description:

We are seeking a Service Center Assistant to handle inbound calls and support the claims application process. This role involves acting as a primary liaison between customers and the claims team, ensuring correct case assignment, and providing resolution support. The position is fully remote.

Primary Responsibilities:

Act as the main point of contact for customers, addressing issues related to the claims application and service process.

Communicate clearly and professionally with customers via phone and written correspondence about claim documentation, time frames, payment information, and claim status.

Enter application information accurately into the claims management system, meeting both internal and external customer requirements.

Assign new claims to appropriate handlers and direct customer calls to the correct contacts.

Contribute to maintaining a quality service culture within the Customer Service Team.

Ensure attendance during scheduled work hours and participate in ongoing training as required.

Additional Functions:

Perform other duties as assigned.

Support the organization's quality programs.

Requirements:

Education & Licensing: High school diploma or GED required.

Experience: Minimum of one year of customer service experience, preferably in an inbound call center environment.

Skills & Knowledge:

Knowledgeable in disability plan eligibility, coverage, and benefits.

Strong customer service skills with excellent oral and written communication.

Proficient in Microsoft Office and other PC applications.

Strong organizational and interpersonal skills.

Ability to work effectively in a team environment and manage multiple priorities.

Physical & Mental: Requires computer keyboarding, handling work-related stress, and multitasking. Consideration for reasonable accommodations will be provided.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[Customer Service, Inbound Call Center Environment, Claims Process]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228986 when responding to this ad.