SMAX Administrator

SMAX Administrator

BCforward is currently seeking a highly motivated SMAX Administrator_AMS/IMS Job for a Remote opportunity in United States Location!

Position Title: SMAX Administrator_AMS/IMS

Location: Remote

Anticipated Start Date: February

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 10+ months (with possibility of extension or conversion)

Job Type: Contract, 40 HRS WEEKLY, Onsite

Pay Range: $60/hr. - $64.28/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• SMAX Administrator

Job Description:

Primary job duties/responsibilities:

• The Service Management Automation X (SMAX) Administrator is responsible for configuring, maintaining, and optimizing the SMAX platform to ensure it supports an organization's IT service management (ITSM) needs effectively.

  Roles: -

  1. Oversee the configuration and upkeep of the SMAX system to ensure its functionality aligns with business needs. 2. Work with stakeholders to understand their ITSM requirements and translate them into functional configurations in SMAX. 3. Ensure SMAX processes are streamlined, automated, and aligned with ITIL or organizational standards. 4. Provide technical support and troubleshooting for SMAX-related issues to end-users or IT staff. 5. Manage updates, patches, and upgrades to the SMAX platform, ensuring minimal disruption to users.

  Responsibilities: -

• Set up and configure SMAX modules (e.g., incident, problem, change, asset, and request management).
• Customize forms, workflows, and automation rules to meet organizational requirements.
• Create and maintain service offerings in the SMAX Catalog.
• Manage user roles, permissions, and access controls.
• Train and onboard users, ensuring they understand how to use the platform effectively.
• Integrate SMAX with other IT tools (e.g., monitoring tools, CMDBs, and email systems).
• Ensure seamless data flow between SMAX and other enterprise applications.
• Monitor system performance and resolve any operational issues.
• Perform regular backups and ensure disaster recovery measures are in place.
• Keep SMAX up to date with the latest patches and features.
• Create custom reports and dashboards to track KPIs and SLA performance.
• Analyse usage data to identify areas for improvement.
• Address issues related to system performance or configurations.
• Collaborate with vendors or support teams to resolve escalated problems.
• Ensure the platform complies with IT governance and security policies.
• Maintain thorough documentation, including system configurations, processes, and troubleshooting guides.
• Gather feedback from users to identify pain points or enhancement opportunities.
• Proactively explore new SMAX features to leverage improved capabilities.
• Work closely with IT teams, developers, and business stakeholders to align SMAX with organizational goals.
• Participate in cross-functional initiatives to improve IT service delivery.

Education is needed for this position. As per the standard norms, we need people that have hands-on knowledge of SMAX

Must-have skills for this role:

1. SMAX
2. IT Service Management
3. Agile ALM Tools

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format to Please reference job code 234857 when responding to this ad.

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