Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II at Remote.

Position Title: Care Management Support Coordinator II

Location: Remote DE

Anticipated Start Date: 31 March 2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4+ Months

Daily Schedule: 8:00 AM to 5:00 PM

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)/ [TEMP], [Remote]

Pay Range: $22/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Position Purpose:

The Care Management Support Coordinator is responsible for supporting administrative care management activities, which include performing outreach to members, answering inbound calls, scheduling services, and assisting with care plan next steps. This role serves as a primary point of contact for members, providers, and staff to resolve inquiries, document member records, and ensure compliance with state and regulatory guidelines. The coordinator will also provide education, connect members to health plan resources, and manage administrative tasks related to member care.

Key Responsibilities:

• Member Outreach:
• Conduct outreach calls to members to support care plan next steps, provide ongoing education, and connect them with community or health plan resources.
• Assist members with questions or concerns related to scheduling services, care plan procedures, and protocols.
• Provider and Member Support:
• Serve as a front-line support for various member and provider inquiries, including scheduling services, explaining care protocols, and resolving any issues related to services provided.
• Provide support for member onboarding and facilitate the relationship between members and providers by sending welcome letters and educational materials.
• Documentation & Record Maintenance:
• Accurately document and maintain non-clinical member records in compliance with state and regulatory guidelines.
• Provide documentation and support to providers as needed.
• Social Determinants of Health (SDOH):
• Identify and address SDOH needs by referring members to appropriate community or health plan resources to ensure high-quality care and services.
• Administrative Duties:
• Perform various administrative tasks such as managing call logs, entering assessments into the charting system, and scheduling appointments for members.

Required Qualifications:

• Education:
• High School diploma or GED required.
• Experience:
• 1 - 2 years of related experience in a medical, managed care, or healthcare setting.
• Experience with high call volume (50+ inbound/outbound calls per day).
• Member or patient-facing experience is required.
• Skills:
• Strong communication skills, both written and verbal, to effectively engage with members and providers.
• Proficiency in computer literacy, including data entry, charting systems, and basic office software.
• Ability to manage multiple tasks and priorities effectively.

Preferred Qualifications:

• Experience:
• 2-3 years in a managed care setting, medical office, or healthcare facility with administrative duties.
• Knowledge of medical terminology is a plus.

Key Competencies:

Patient Assessment: Ability to assess and identify member needs and connect them to appropriate resources.

Communication: Clear and effective communication with both members and providers.

Computer Literacy: Proficiency in using software applications for scheduling, documentation, and communication.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236208 when responding to this ad.

---