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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Phoenix, AZ (Onsite)
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Customer Service Representative
BCforward
Phoenix, AZ (Onsite)
Contractor
$18.00 - $20.00/Hour
Customer Service RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Phoenix, AZ, 85007!
Job Title: Customer Service Representative
Location: Phoenix, AZ, 85007
Payrange: $18/hr - $20/hr on W2
Duration: 3+ Months
Responsibilities and Skills Required:
Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn and issuing notices of these appealable agency actions. Helps oversee quality standard practices to ensure work is completed accurately, and timely and to ensure data quality. Corresponds with the regulated community, other regulatory bodies, and other members of the public. Participates in stakeholder meetings. Responds to complex technical questions, and handle escalated interactions with members of the public. Prepares documents for public record requests, as well as for administrative hearings. In addition to processing mail and incoming payments, also determines when refunds should be issued and initiates the refund process. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience. Actively participates in the training of licensing coordinators and licensing specialists. Provides advanced administrative support for licensing projects as assigned by the supervisor. Other duties as assigned as related to the position.
Knowledge of: -Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements. -State and agency policy/procedures governing licensing, applications, and inspections. -Problem solving techniques -Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.) - Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: -Excellent organization and workload management -Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner. -Establishing and maintaining interpersonal relationships. -Conflict resolution -Strong computer skills which include, but are not limited to database management software programs. -Planning, organizing, and prioritizing work -Strong Attention to detail -Providing excellent customer service Ability to: -Stay on task and complete assignments by deadline -Establish and maintain working relationships with colleagues, staff, other departments and the public at large. -Demonstrate professionalism in representing the Department. -Multi-task with accuracy -Display sound judgment -Work as a member of a team as well as independently -Be flexible or adaptable - Support a diverse multicultural workforce that reflects the community, and promotes equal opportunity at all levels of the public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Job Title: Customer Service Representative
Location: Phoenix, AZ, 85007
Payrange: $18/hr - $20/hr on W2
Duration: 3+ Months
Responsibilities and Skills Required:
Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn and issuing notices of these appealable agency actions. Helps oversee quality standard practices to ensure work is completed accurately, and timely and to ensure data quality. Corresponds with the regulated community, other regulatory bodies, and other members of the public. Participates in stakeholder meetings. Responds to complex technical questions, and handle escalated interactions with members of the public. Prepares documents for public record requests, as well as for administrative hearings. In addition to processing mail and incoming payments, also determines when refunds should be issued and initiates the refund process. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience. Actively participates in the training of licensing coordinators and licensing specialists. Provides advanced administrative support for licensing projects as assigned by the supervisor. Other duties as assigned as related to the position.
Knowledge of: -Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements. -State and agency policy/procedures governing licensing, applications, and inspections. -Problem solving techniques -Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.) - Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: -Excellent organization and workload management -Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner. -Establishing and maintaining interpersonal relationships. -Conflict resolution -Strong computer skills which include, but are not limited to database management software programs. -Planning, organizing, and prioritizing work -Strong Attention to detail -Providing excellent customer service Ability to: -Stay on task and complete assignments by deadline -Establish and maintain working relationships with colleagues, staff, other departments and the public at large. -Demonstrate professionalism in representing the Department. -Multi-task with accuracy -Display sound judgment -Work as a member of a team as well as independently -Be flexible or adaptable - Support a diverse multicultural workforce that reflects the community, and promotes equal opportunity at all levels of the public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 228616 when responding to this ad.
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Salary Details
This salary was provided in the Job Posting.
$18-$20
Hourly Salary