Quality Assurance Specialist II

Quality Assurance Specialist II

BC Forward is looking for Quality Assurance Specialist II (Remote) in EST/CST

Position Title: Quality Assurance Specialist II (Remote)
Locations: REMOTE - EST/CST
Anticipated Start Date: 03/27
Expected Duration: 3 Months
Job Type: Contract with possible extension
Timings:9 am-530 but flexible, No overtime required
Pay Rate: $22.00/hr. on W2
Interview Process : Virtual Interview
Need: Min 2yrs of Healthcare Quality Assurance experience and MS OFFICE Proficiency

Job Description:
Position Purpose:
The role involves assessing the quality of departmental interactions, systems, and processes through various communication channels to ensure compliance with established policies and procedures. The individual will collaborate with cross-functional teams to address and improve routine quality concerns and processes.
Education/Experience:

• Requires 1-2 years of relevant experience.
• May require vocational or technical education in addition to prior work experience.
• Vocational or technical education may include on-the-job training or continuous learning.
• Alternatively, equivalent experience gained through demonstrated knowledge, duties, scope, and skills reflective of the position level.

Responsibilities:

• Monitor, inspect, and assess the quality of interactions, systems, and processes to ensure adherence to established quality standards.
• Document and report on the quality, performance, and remediation efforts/progress of risks for leadership review and audit purposes.
• Identify opportunities for improvement and provide guidance materials to enhance departmental processes.
• Leverage technology to continuously monitor and report on customer interaction performance.
• Support the preparation and distribution of internal audit reports and findings to inform quality improvements.
• Assist with document and data control (e.g., version control and numbering) to ensure accuracy and completeness.
• Conduct random quality assurance checks to verify compliance.
• Uphold quality assurance policies and procedures, offering guidance or remediation plans as needed.
• Support process improvement initiatives (process or technology) to continuously enhance efficiency and effectiveness.
• Assist with servicing members and/or providers as required.
• Actively participate in quality calibration sessions with the quality team.
• Assist with training new hires as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Required Skills/Experience:

Proficiency in Outlook

Strong computer skills

Vocational or technical education (if applicable)

Preferred Skills/Experience:

Proficiency in Excel

Additional experience with relevant software tools or systems

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[GMP facility, and GMP Documents.]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235418 when responding to this ad.

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