DSOHF EHR- Network Specialist- Expert (Voice Engineer)

DSOHF EHR- Network Specialist- Expert (Voice Engineer)

BCforward is currently seeking a highly motivated Network Specialist- Expert (Voice Engineer)- 746065 for Onsite Opportunity need to travel to facilities within NC
Job Role: Network Specialist- Expert (Voice Engineer)-
Anticipated Start Date: 1-2 week

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Month Contract

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)], [CONTRACT], [ON-SITE]

Pay Range: $50.00/HR - $55.17/HR

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Summary:

The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system. This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance operational efficiency and care delivery within the organization.

Key Responsibilities:

System Design & Implementation:

• Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure.
• Develop and implement voice system architecture that meets the needs of a large, multi-site mental healthcare system.
• Ensure all voice communication solutions are scalable, reliable, and secure.

Operations & Maintenance:

• Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems.
• Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
• Manage system backups and disaster recovery plans for voice communication systems.

User Support & Training:

• Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
• Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
• Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.

Collaboration & Communication:

• Work closely with network engineers, system administrators, and security teams to ensure the voice systems are integrated and aligned with the overall IT infrastructure.
• Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support.
• Communicate voice system updates, changes, and best practices to stakeholders across the healthcare system.

Project Management:

• Lead or participate in voice-related projects, ensuring they are completed on time, within scope, and within budget.
• Develop project plans, including timelines, resource allocation, and risk management strategies.
• Regularly report project progress to management and stakeholders.

Qualifications:

Experience:

• 5+ years of experience in voice engineering with a focus on Cisco Unified Communications systems.
• Proven experience in managing large-scale, multi-site voice communication systems.
• Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.

Certifications:

• Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
• ITIL certification is a plus.

Skills:

• In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
• Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Project management skills, with the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
• Familiarity with network protocols, QoS, and voice-related security practices.
• Knowledge of voice recording and contact center solutions.
  

About BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228924 when responding to this ad.

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