Program Coordinator II

Program Coordinator II

BCForward is currently seeking a highly motivated Remote Program Coordinator II in USA.

Position Title: Program Coordinator II

Location: 100% Remote

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: [>%3D40 weeks] [Contract] [Remote].

Pay Range: $30 - $35/hr. on W2.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Title: Program Coordinator II

Duration: 12 Months

Location: 100% Remote

Job Description:

• We are seeking a seasoned project coordinator to support our Global contact center operations in overseeing the day-to-day operations of our contact centers. The successful candidate will have extensive experience in coordinating projects within the customer service industry and a proven track record of delivering results. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

* Project Tracking and Management:

-Keep track of all actions partners are working on, ensuring timely completion and meeting project objectives.

* Documentation and Record-Keeping:

-Maintain accurate and up-to-date documentation of all projects, including progress reports, meeting minutes, and stakeholder updates.

* Stakeholder Updates and Communication:

-Regularly provide updates to all stakeholders, including senior management, partners, and internal teams, on project progress, risks, and issues.

* Recommendations and Improvements:

-Analyze data and make recommendations for process improvements, cost savings, and efficiency gains.

* Network Performance Monitoring:

-Track the overall performance of the network, identifying areas for improvement and implementing corrective actions as needed.

* Risk Management:

-Identify potential risks and develop mitigation strategies to minimize their impact on project delivery.

* Collaboration and Partnership:

-Foster strong relationships with internal teams, partners, and stakeholders to ensure seamless collaboration and effective project delivery.

* Process Development and Implementation:

-Develop and implement new processes and procedures to improve operational efficiency and effectiveness.

* Special Projects:

-Participate in special projects and initiatives as required, providing project management expertise and support.

Min qualifications:

* 3-5 years of experience in project coordination within contact centers.

* Proven track record of delivering projects on time, within budget, and to the required quality standards.

* Strong knowledge of project management methodologies and tools (e.g., Agile, Waterfall, Asana, JIRA).

* Excellent communication, interpersonal, and stakeholder management skills.

* Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

* Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Google Suite Six Sigma certification: Certification in Six Sigma, which demonstrates expertise in process improvement and waste reduction.

Nice to have:

* Experience with AI-powered such as chatbots, virtual assistants, or predictive analytics software, which can enhance customer experience and operational efficiency.

* Customers experience certifications such as CCXP (Certified Customer Experience Professional) or CEM (Certified Experience Manager), which demonstrate expertise in designing and delivering exceptional customer experiences.

Education:

* Bachelor's in business administration or computer science.

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237885 when responding to this ad.

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