Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II Remote

Job Title: Care Management Support Coordinator II

Work Location: Remote

Duration: 03+ Months Contract

Shift (Start/End Time): Monday- Friday 8am-5pm PST or MST

Potential to Extend: Yes

Pay Rate: $25/HR

Note : Fluent speaking and reading Spanish

Position Purpose:
Job Description: Administrative Care Management Support Coordinator

Position Summary: The Administrative Care Management Support Coordinator provides essential administrative support to care management activities, including performing outreach, answering inbound calls, and scheduling services. This role serves as a key point of contact for members, providers, and staff, resolving issues and ensuring the documentation of member records in accordance with state and regulatory guidelines.

Key Responsibilities:

• Provide outreach to members via phone to support care plan next steps, community or health plan resources, and address any questions or concerns related to scheduling.
• Offer ongoing education to both members and providers throughout the care/service process.
• Connect members to health plan and community resources to ensure access to high-quality customer care and service.
• Serve as the front-line support for various member and/or provider inquiries, requests, or concerns, explaining care plan procedures and protocols.
• Support member onboarding and handle day-to-day administrative tasks, including sending out welcome letters, program educational materials, and related correspondence.
• Document and maintain non-clinical member records in compliance with state and regulatory requirements, ensuring all information is accessible to providers as needed.
• Apply knowledge of benefits, resources, and Social Determinants of Health (SDOH) to make appropriate referrals for members.
• Perform additional duties as assigned while ensuring compliance with all policies and standards.

Education/Experience Requirements:

• High School diploma or GED required.
• 1-2 years of related experience in a healthcare or customer service role is preferred.

Knowledge and Skills:

• Strong communication skills, both written and verbal.
• Knowledge of local benefits and resources to address member needs.
• Familiarity with regulatory and state requirements for documenting member records.
• Ability to manage time effectively and handle multiple tasks simultaneously.
  
  Benefits
  BCforward offers eligible employees a comprehensive benefits package that includes, but is not limited to, the following:
  • Major medical coverage
  • Health Savings Account (HSA)
  • Dental and vision insurance
  • Employer-provided group life insurance
  • Voluntary life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan

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  About BCforward
  Founded in 1998, BCforward was built on the principle that industry leaders require professional services and workforce management expertise to drive the development and execution of core business and technology strategies. As a Black-owned firm, BCforward delivers innovative solutions that support value capture and digital product delivery for organizations worldwide.
  Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward boasts a workforce of over 6,000 consultants serving more than 225 clients globally.
  At BCforward, we champion the power of human potential to help businesses transform, accelerate, and scale. Guided by our core values-People-Centric, Optimism, Excellence, Diversity, and Accountability-we have supported our clients in achieving their strategic goals for over 25 years. Our strong company culture and commitment to these values have made BCforward a market leader and a best-in-class workplace.

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  Equal Opportunity Employer
  BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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  Privacy Notice
  To learn more about how BCforward collects and uses personal information during the recruitment process, please review our Privacy Notice and CCPA Addendum. As part of this process, we may ask you to disclose various categories of personal information, such as identifiers, professional and educational details, and related information. This information will only be used to complete the recruitment process.

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  Additional Information
  This posting is not an offer of employment. Applicants applying for positions in the United States must be legally authorized to work in the country. Providing false or fraudulent information in response to this posting may disqualify you from consideration.
  Any offer of employment will be considered at will, regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234155 when responding to this ad.

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