Onsite Administrator

Onsite Administrator

BCforward is currently seeking a highly motivated Onsite Administrator opportunity in Medford, OR!

Position Title: Onsite Administrator

Location: Medford, OR

Anticipated Start Date: 07/07

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract + Renewable

Job Type: [PART TIME (>%3D20HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $23 - $24/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description

The primary responsibility of an OSA is to ensure the customer printer environment is up and running. OSAs must be proactive and anticipate potential challenges before they arise. This involves staying ahead of the curve and ensuring that printers are clean and well-maintained to avoid any unexpected surprises. Speed and agility are crucial in these situations to maintain customer satisfaction and uphold the company's reputation.

Collaboration is key in the life of an OSA. They engage with customers to understand their needs and ensure that printer issues are resolved quickly. OSAs interact with various stakeholders, including CSMs, SDMs and Field Technicians to gather valuable insights and feedback that shape service delivery efforts.

To excel in this role, an OSA needs to possess several key skills. Proactivity is essential, as OSAs must anticipate and address potential challenges before they escalate. Being a good communicator is crucial for effectively collaborating with customers and internal teams. Attention to detail ensures that we can deliver the services in an efficient manner. Lastly, a hands-on approach allows OSAs to tackle challenges directly and implement solutions swiftly.

An OSA is critical to overall services team assigned to the customer and this comprehensive responsibility requires a keen eye for detail and a commitment to delivering exceptional service.

Responsibilities

* Replace consumables, including customer provided paper, at each device location

* Ensure adequate consumables are available at customer sites

* Clear paper jams

* Assist end user with device functionality

* Report customer dissatisfaction to CM

* Assist with the collection of usage pages per devices as needed

* Swap out devices with spares as needed.

Education & Experience Recommended

* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

* Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Keywords:

Onsite Administrator

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 239648 when responding to this ad.

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