Technical support representative - Printers

Job Title: Technical support representative - Printers

Location: Moline, IL

Duration: Travel - 24 months

Pay Range: $13.34/hr $17.46/hr (W2)

Job ID: 371657

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technical support representative - Printers to join our team supporting a managed print service environment for a major client. The ideal candidate will have experience in field service, customer support, and printer/device maintenance and a proven ability to resolve technical issues, ensure customer satisfaction, and follow established procedures.

Responsibilities:

• Maintain customer satisfaction by clarifying needs and ensuring resolution within defined procedures.
• Handle customer-relations issues promptly and escalate per established processes.
• Provide software service, post-sales, and service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and customer-relations inquiries.
• Perform installations, reinstallations, maintenance, and repairs on customer equipment in a managed print environment.
• Allocate time effectively and work independently on routine to moderately complex assignments.

Required Skills & Qualifications:

• Vocational/Diploma/Associate Degree in a technical field with 1-2 years of related experience, or a Bachelor's degree with up to 1 year of relevant experience.
• Knowledge of organizational policies and standard service procedures.
• Business, technical, or functional knowledge with basic project management capabilities.
• Effective communication and analytical problem-solving skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Ability to perform under high-pressure situations.

Preferred Skills:

• Experience with managed print services and onsite field support.
• Familiarity with standard printer hardware, drivers, and basic networking.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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