Systems Engineer (Windows Packager / Automation)

BCforward is currently seeking a highly motivated System Engineer at Raleigh, NC.

Position Title: System Engineer (Windows Packager/ Automation)

Location: Raleigh, NC 27609 (remote 3 days a week and 2 days in the office)

Anticipated Start Date: 05/20/2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 04+ Months Contract with Strong Possibility to Extension.

Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT], [HYBRID]

Pay Range: $40.34 - $42.95.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Windows Packager/ Automation - System Engineer Client is looking for candidates for a Packaging and automation position. This position requires specialized knowledge and skills in the architectures, technologies, tools, and an in-depth understanding of the underlying hardware and software architectures, the ability to recognize, diagnose, and resolve complex problems, and the ability to evaluate and integrate emerging technologies independently and quickly.

Required Skills:

• Ability to develop solutions using PowerShell, VBScript, etc. to identify and/ or remediate problems/ issues/ requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
• Ability to develop scripted solutions to evaluate, identify, and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
• Collaborate/ interact with other diverse functional groups to accomplish stated objectives.
• Research, evaluate, and develop a wide variety of complex technology components of a tactical nature.
• Independently install, test, and implement complex component-level changes within the technology infrastructure.
• Operate, maintain, and provide support for a wide variety of complex technology components.
• Establish operational processes for delivering world-class technology platforms.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/ or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently.
• Perform capacity and performance analyses and develop and implement recommendations.
• Develop, plan, and manage project tasks.
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses.
• Establish and maintain working relationships with Suppliers.
• Understand and influence Supplier strategies and product directions.
• Develop and maintain specialized knowledge of current and emerging technologies within assigned divisions or platforms.
• Provide training to less experienced team members of the IT department.
• Analyze and resolve complex hardware and software problems with distributed systems.
• Use in-depth knowledge of distributed hardware and software systems.
• Use the management systems for endpoints.
• These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/ Neurons, Active Directory, and others as required.
• Perform tests and implement hardware/ software adds, changes, backup, and restoration functions, etc.
• Perform visual checks of all system components, wiring, and status lights.
• Escalate unusual or unexpected findings as appropriate.
• Provide periodic reports to users and managers of systems status.
• Provide weekly status reports and maintain project cost chargebacks.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Use change and test management procedures as required.
• Provide an action plan for the resolution of any/ all faults detected.
• Perform isolation testing of problem equipment and/ or software.
• Provide documentation of all solutions to problems.
• Provide reports with the intent to share solutions found.
• Provide and implement escalation processes and/ or procedures.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for implementation of new hardware/ software products and applications, suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/ packaging/ automation projects impact.
• Take corrective action to address issues.
• Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services.
• To avoid/ mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
• Create change requests, in compliance with existing procedures, for change management.
• Perform user assistance, training, and information sharing.
• Provide on-site system or application support for deployment/ installation as required.
• Maintain professional appearance and attitude in keeping with the standards of the USPS.
• Interact with other diverse functional groups to accomplish stated objectives.

This position requires the following demonstrated competencies:

• PowerShell scripting experience to focus on package creation and automation.
• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
• Effective oral and written communication skills.
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• A commitment to quality.

Education/ Knowledge Requirements:

• A minimum of eight (8) to twelve (12) years' relevant experience.
• A degree from an accredited College/ University in the applicable field of services is required. If the indiviual's degree is not in the applicable field then four additional years of related experience is required.
• Typically performs all functional duties independently.
• Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

System Engineer, Windows Packager/ Automation, PowerShell, VBScript, Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/ Neurons, Active Directory.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222222 when responding to this ad.

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