Case Assistant - Salem Office

Job Title: Case Assistant - Salem Office

Location: Salem, MA 01970

Duration: Contract - 2 months

Pay Range: $18/hr - $19.50/hr (W2)

Job ID: 372091

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Case Assistant to join our team at Salem, MA. The role will support two Career Service Counselors with visual impairments by completing administrative tasks, managing information in the MassAbility case management system, and providing visual assistance as needed. The successful candidate will demonstrate reliability, accuracy, and the ability to follow directions.

Responsibilities:

• Complete tasks in the MassAbility case management system, including creating documents and letters, determining financial needs, initiating purchase and contract orders, recording case notes, developing plans, and uploading or locating documents.
• Provide visual assistance to counselors as directed.
• Fill out forms and letters using MassAbility data, such as tuition waiver letters, referral forms, and MBTA TAP letters.
• Manage and organize electronic files within MassAbility to ensure accessibility for counselors.

Required Skills & Qualifications:

• Positive attitude and willingness to help.
• Ability to organize tasks independently and manage priorities.
• Ability to understand and follow spoken and written instructions.
• Ability to read aloud and explain on-screen information efficiently.
• Ability to learn and use the MassAbility case management system.
• Proficiency with MS Windows, Word, Excel, Outlook, and online meeting platforms such as Zoom and Teams.
• Professional experience using a computer and MS Office Suite, 1 year.

Preferred Skills:

• Experience working within case management systems.
• Background supporting accessibility needs in an office setting.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to modern technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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