Account Support Rep Level 2

BCforward is currently seeking a highly motivated Account Support Rep Level 2 in Webster, NY.

Position Title: Account Support Rep Level 2

Location: Webster, NY, 14580

Anticipated Start Date: 04-13-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $26.65/hr to $34.46/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Experience:

• 3+ years' experience delivering services in a client environment Full range of experience in Services Delivery positions

Education:

• Minimum High School diploma or equivalent

Essential Functions:

• Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks.
• Provides backup and peak workload support to all Client Associates in territory.
• Establish support coverage schedules with Managers and Site Coordinators.
• Supports training of new employees, as required.
• Supports administrative tasks performed by Client Associates.
• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
• Ensures key contact list for all clients is maintained and available.
• Ensures there is a current roster of employees and associated duties for effective coverage support.
• Ensures day to day interface with account key contacts is maintained during coverage support.
• Work with account team to ensure the Value Assurance Process is current and up to date.
• Communicates to Site Coordinator and Manager all process opportunities identified during support period.
• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed.
• Provide accurate and timely monthly reporting of activities as required.
• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
• Coordinates and fair shares overtime requirements.
• Tracks overtime by account covered to ensure proper billing.
• Able to lift and move up to 50 pounds.
• Travel to accounts supported using reliable dependable transportation.

Skills:

• Ability to demonstrate problem resolution skills and escalation process.
• Able to demonstrate excellent verbal and written communications.
• Able to demonstrate use of organizational and time management skills to facilitate client deliverables.
• Able to demonstrate ability to manage multiple tasks.
• Able to demonstrate use of Computer, Email, MS Word, Excel, PowerPoint.
• Manage email (create folders, change user options)
• Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms.
• Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent.
• Insert images.
• Create and manage tables and columns.
• Edit headers/footers.
• Create forms.
• Create and manage multiple sections.
• Able to demonstrate intermediate knowledge of MS Excel or equivalent.
• Navigate multiple worksheets within a workbook.
• Create charts/graphs.
• Use basic math functions.
• Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent.
• Open and create basic presentations.
• Open saved presentations.
• Print using different options.
• Able to demonstrate working knowledge of account-relevant applications.
• Adobe Acrobat.
• File conversion or graphic arts applications.
• Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
• Able to demonstrate ability to recognize PC to printer connectivity.
• Able to demonstrate basic knowledge of Digital Front Ends.
• Able to demonstrate functional knowledge of MAC when required by client

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236585 when responding to this ad.

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